Duvera Billing Services, LLC

Report Card
C+
Overall Grade
B-
Debt Collection Grade
Duvera Billing Services, LLC is rated overall in the bottom 39 percentile (out of 100) based on 25 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer28%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Duvera Billing Services, LLC logo

Grade Summary

Overall, Duvera Billing Services, LLC received a grade of "C+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Duvera Billing Services, and LLC is rated "B-" in Debt Collection. Click on any of the financial products to see how Duvera Billing Services, LLC compares.

Overview

Duvera Billing Services, LLC has received 25 consumer complaints since April, 2014 – more than 79% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Duvera Billing Services, LLC meets the 60-day response deadline more frequently than 80.6% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 28% of customers dispute Duvera Billing Services, LLC's response to complaints — worse than 86.3% of other companies.

Most of Duvera Billing Services, LLC's customers complain about consumer loans with the primary issue being "managing the loan or lease."

Complaints by Product
Complaints by State
Complaints Against Duvera Billing Services, LLC
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Consumer loanInstallment loanManaging the loan or lease10
2Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed6
3Debt collectionCont'd attempts collect debt not owed3
4Consumer loanInstallment loanProblems when you are unable to pay3
5Bank account or serviceOther bank product/serviceAccount opening, closing, or management2
6Payday loanCharged fees or interest I didn't expect2
7Debt collectionOther (phone, health club, etc.)Disclosure verification of debt2
8Consumer loanInstallment loanTaking out the loan or lease2
9Credit cardAPR or interest rate1
10Debt collectionOther (phone, health club, etc.)False statements or representation1
Responses From Duvera Billing Services, LLC
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation2222 (100%)6 (27.3%)
2Closed with non-monetary relief99 (100%)2 (22.2%)
3Closed with monetary relief88 (100%)0 (0%)
Complaints over the Past Year