Grades are also broken down by the financial products offered be each institution. Duvera Billing Services, and LLC is rated "B-" in Debt Collection. Click on any of the financial products to see how Duvera Billing Services, LLC compares.
Duvera Billing Services, LLC has received 25 consumer complaints since April, 2014 – more than 79% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Duvera Billing Services, LLC meets the 60-day response deadline more frequently than 80.6% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 28% of customers dispute Duvera Billing Services, LLC's response to complaints — worse than 86.3% of other companies.
Most of Duvera Billing Services, LLC's customers complain about consumer loans with the primary issue being "managing the loan or lease."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Consumer loan||Installment loan||Managing the loan or lease||10|
|2||Debt collection||Other (phone, health club, etc.)||Cont'd attempts collect debt not owed||6|
|3||Debt collection||Cont'd attempts collect debt not owed||3|
|4||Consumer loan||Installment loan||Problems when you are unable to pay||3|
|5||Bank account or service||Other bank product/service||Account opening, closing, or management||2|
|6||Payday loan||Charged fees or interest I didn't expect||2|
|7||Debt collection||Other (phone, health club, etc.)||Disclosure verification of debt||2|
|8||Consumer loan||Installment loan||Taking out the loan or lease||2|
|9||Credit card||APR or interest rate||1|
|10||Debt collection||Other (phone, health club, etc.)||False statements or representation||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||22||22 (100%)||6 (27.3%)|
|2||Closed with non-monetary relief||9||9 (100%)||2 (22.2%)|
|3||Closed with monetary relief||8||8 (100%)||0 (0%)|