East West Bank

Report Card
A
Overall Grade
A
Mortgages Grade
A-
Bank Account Services Grade
East West Bank is rated overall in the top 100 percentile (out of 100) based on 44 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits1.8
Complaints Resolved in a Timely Manner97.7%
Resolutions Disputed by Customer9.1%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationEast West Bancorp, Inc.
EstablishedJanuary, 1972
FDIC InsuredJanuary, 1973
FDIC Certificate #031628
Number of Branches128 (1 International)
Total Assets$28.4 Million (36th)
Total Deposits$24 Million (35th)
Total Equity$2.7 Million (47th)
Quartarly Net Income$70.4 Thousand (34th)

Contact Information

Corporate Headquarters
135 N. Los Robles Avenue, 7th Floor
Pasadena, CA 91101
United Statesflag
Website
http://www.eastwestbank.com
Data Summary
East West Bank logo

Grade Summary

Overall, East West Bank received a grade of "A" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. East West Bank is rated "A" in Mortgages, and "A-" in Bank Account Services. Click on any of the financial products to see how East West Bank compares.

Overview

East West Bank has received 44 consumer complaints since January, 2012 – more than 86% of other banks.

Of those complaints, 97.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' East West Bank meets the 60-day response deadline less frequently than 56.5% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 9.1% of customers dispute East West Bank's response to complaints — better than 86.5% of other companies.

Most of East West Bank's customers complain about bank account or services with the primary issue being "deposits and withdrawals."

East West Bank is primarily a commercial bank with a commercial lending specialization. East West Bank is based in Pasadena, California and is the 36th largest FDIC insured bank in America.

Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.

However, even after adjusting for bank size and number of customers, East West Bank receives far more complaints than most other banks. East West Bank recieves more complaints per customer than 96% of other banks – customers are significantly more likely to file complaints than customers of most other banks.

Corporate Headquarters
Complaints by Product
Complaints by State
Complaints Against East West Bank
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Bank account or serviceChecking accountDeposits and withdrawals7
2Bank account or serviceOther bank product/serviceDeposits and withdrawals6
3MortgageOther mortgageLoan modification,collection,foreclosure6
4Bank account or serviceChecking accountAccount opening, closing, or management5
5MortgageConventional adjustable mortgage (ARM)Loan servicing, payments, escrow account3
6Bank account or serviceChecking accountUsing a debit or ATM card3
7Bank account or serviceOther bank product/serviceAccount opening, closing, or management3
8MortgageOther mortgageSettlement process and costs2
9MortgageOther mortgageLoan servicing, payments, escrow account2
10Bank account or service(CD) Certificate of depositDeposits and withdrawals2
Responses From East West Bank
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation3332 (97%)2 (6.1%)
2Closed1313 (100%)3 (23.1%)
3Closed with relief55 (100%)0 (0%)
4Closed with monetary relief11 (100%)0 (0%)
Complaints over the Past Year