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East West Bank — Overview
Overall
East West Bank is not ranked because we do not have enough data. See how are ranks calculated.

Statistics

Number of Complaints88 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer0.0%
Complaints Resolved in Customer's Favor69.2%

Financial Report

EstablishedJanuary, 1972
FDIC Certificate #31628
Number of Branches114 (1 International)
Total Assets$37.7 Million
Total Deposits$32.8 Million
Total Equity Held$4.0 Million
Quarterly Net Income$0.2 Million
percentile

Contact Information

Cooperate Headquarters
135 N. Los Robles Avenue, 7th Floor
Pasadena, CA 91101

Website
www.eastwestbank.com

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Other Names and Websites
Other Names (or Trade Names)
none
Deposit Accepted Websites
none

† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.

East West Bank — Summary

Of the 88 complaints again East West Bank, there have been 12 in the passed 18 months. Of those 12 complaints, 69.2% have been resolved in the customers favor, 0.0% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, East West Bank has $32.8 million is customer deposits which means there are 0.00 complains per $100K in customer deposits.

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Financial Summary

East West Bank was established and FDIC insured in January, 1972. Based on its asset concentration, this institution specializes in commercial lending. East West Bank has $37.7 Million is assets (51st overall) and holds $32.8 Million is customer deposits (45th overall).

East West Bank has 114 domestic offices and 1 foreign offices. Click here to see map of all offices.

Click here to see complete financial report or to see full history.

Most Recent Complaints

Below is the list of the top 8 complaint reasons against East West Bank. Click here to see all complaints against East West Bank.

# Product Sub-Product Issue Count
1 Bank account or service Checking account Account opening, closing, or management 3
2 Bank account or service Checking account Deposits and withdrawals 2
3 Bank account or service Savings account Deposits and withdrawals 2
4 Mortgage Other mortgage Application, originator, mortgage broker 1
5 Bank account or service Other bank product/service Account opening, closing, or management 1
6 Mortgage Conventional home mortgage Applying for a mortgage or refinancing an existing mortgage 1
7 Student loan Private student loan Struggling to repay your loan 1
8 Checking or savings account Checking account Managing an account 1
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/east-west-bank