Grades are also broken down by the financial products offered be each institution. East West Bank is rated "A" in Mortgages, and "A-" in Bank Account Services. Click on any of the financial products to see how East West Bank compares.
East West Bank has received 44 consumer complaints since January, 2012 – more than 86% of other banks.
Of those complaints, 97.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' East West Bank meets the 60-day response deadline less frequently than 56.5% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 9.1% of customers dispute East West Bank's response to complaints — better than 86.5% of other companies.
Most of East West Bank's customers complain about bank account or services with the primary issue being "deposits and withdrawals."
East West Bank is primarily a commercial bank with a commercial lending specialization. East West Bank is based in Pasadena, California and is the 36th largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, East West Bank receives far more complaints than most other banks. East West Bank recieves more complaints per customer than 96% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Bank account or service||Checking account||Deposits and withdrawals||7|
|2||Bank account or service||Other bank product/service||Deposits and withdrawals||6|
|3||Mortgage||Other mortgage||Loan modification,collection,foreclosure||6|
|4||Bank account or service||Checking account||Account opening, closing, or management||5|
|5||Mortgage||Conventional adjustable mortgage (ARM)||Loan servicing, payments, escrow account||3|
|6||Bank account or service||Checking account||Using a debit or ATM card||3|
|7||Bank account or service||Other bank product/service||Account opening, closing, or management||3|
|8||Mortgage||Other mortgage||Settlement process and costs||2|
|9||Mortgage||Other mortgage||Loan servicing, payments, escrow account||2|
|10||Bank account or service||(CD) Certificate of deposit||Deposits and withdrawals||2|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||33||32 (97%)||2 (6.1%)|
|2||Closed||13||13 (100%)||3 (23.1%)|
|3||Closed with relief||5||5 (100%)||0 (0%)|
|4||Closed with monetary relief||1||1 (100%)||0 (0%)|