ECMC Group, Inc.

Report Card
C+
Overall Grade
C+
Debt Collection Grade
B
Student Loans Grade
ECMC Group, Inc. is rated overall in the bottom 43 percentile (out of 100) based on 207 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99%
Resolutions Disputed by Customer19.8%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
ECMC Group, Inc. logo

Grade Summary

Overall, ECMC Group, Inc. received a grade of "C+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. ECMC Group, Inc. is rated "C+" in Debt Collection, and "B" in Student Loans. Click on any of the financial products to see how ECMC Group, Inc. compares.

Overview

ECMC Group, Inc. has received 207 consumer complaints since February, 2013 – more than 95% of other banks.

Of those complaints, 99% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' ECMC Group, Inc. meets the 60-day response deadline more frequently than 53.1% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 19.8% of customers dispute ECMC Group, Inc.'s response to complaints — worse than 55.7% of other companies.

Most of ECMC Group, Inc.'s customers complain about student loans with the primary issue being "dealing with my lender or servicer."

Complaints by Product
Complaints by State
Complaints Against ECMC Group, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Student loanNon-federal student loanDealing with my lender or servicer28
2Debt collectionCont'd attempts collect debt not owed16
3Student loanNon-federal student loanCan't repay my loan14
4Debt collectionFederal student loanFalse statements or representation13
5Debt collectionFederal student loanCont'd attempts collect debt not owed12
6Debt collectionFederal student loanDisclosure verification of debt10
7Debt collectionFederal student loanCont'd attempts collect debt not owed9
8Debt collectionNon-federal student loanCont'd attempts collect debt not owed9
9Student loanNon-federal student loanRepaying your loan8
10Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed7
Responses From ECMC Group, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation245243 (99.2%)52 (21.2%)
2Closed with non-monetary relief55 (100%)0 (0%)
3Closed44 (100%)0 (0%)
4Closed with monetary relief33 (100%)0 (0%)
Complaints over the Past Year