Grades are also broken down by the financial products offered be each institution. ECMC Group, Inc. is rated "C+" in Debt Collection, and "B" in Student Loans. Click on any of the financial products to see how ECMC Group, Inc. compares.
ECMC Group, Inc. has received 207 consumer complaints since February, 2013 – more than 95% of other banks.
Of those complaints, 99% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' ECMC Group, Inc. meets the 60-day response deadline more frequently than 53.1% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 19.8% of customers dispute ECMC Group, Inc.'s response to complaints — worse than 55.7% of other companies.
Most of ECMC Group, Inc.'s customers complain about student loans with the primary issue being "dealing with my lender or servicer."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Student loan||Non-federal student loan||Dealing with my lender or servicer||28|
|2||Debt collection||Cont'd attempts collect debt not owed||16|
|3||Student loan||Non-federal student loan||Can't repay my loan||14|
|4||Debt collection||Federal student loan||False statements or representation||13|
|5||Debt collection||Federal student loan||Cont'd attempts collect debt not owed||12|
|6||Debt collection||Federal student loan||Disclosure verification of debt||10|
|7||Debt collection||Federal student loan||Cont'd attempts collect debt not owed||9|
|8||Debt collection||Non-federal student loan||Cont'd attempts collect debt not owed||9|
|9||Student loan||Non-federal student loan||Repaying your loan||8|
|10||Debt collection||Other (phone, health club, etc.)||Cont'd attempts collect debt not owed||7|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||245||243 (99.2%)||52 (21.2%)|
|2||Closed with non-monetary relief||5||5 (100%)||0 (0%)|
|3||Closed||4||4 (100%)||0 (0%)|
|4||Closed with monetary relief||3||3 (100%)||0 (0%)|