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Edfinancial Services — Overview
C- Overall
Edfinancial Services is rated overall in the bottom 41th percentile based on 171 customer complaints.


Number of Complaints171 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner97.3%
Resolutions Disputed by Customer5.5%
Complaints Resolved in Customer's Favor100.0%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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Edfinancial Services — Summary

Edfinancial Services is ranked 244th out of 3,688 banks. That puts Edfinancial Services in the bottom 41st percentile and gives them an overall grade of "C-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 171 complaints against Edfinancial Services and 1,058,614 complaints total.

Of the 171 complaints again Edfinancial Services, there have been 33 in the passed 18 months. Of those 33 complaints, 100.0% have been resolved in the customers favor, 5.5% have been disputed by the customer, and 97.3% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Edfinancial Services is graded in 1 category of financial products they offer. The top 3 categories are Student Loan, Credit Reporting and Debt Collection.

Edfinancial Services is rated "B" in Student Loan.

Click here to see Complete Edfinancial Services Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Edfinancial Services. Click here to see all complaints against Edfinancial Services.

# Product Sub-Product Issue Count
1 Student loan Federal student loan servicing Dealing with your lender or servicer 18
2 Credit reporting Credit reporting Incorrect information on your report 5
3 Student loan Federal student loan servicing Incorrect information on your report 2
4 Student loan Federal student loan servicing Struggling to repay your loan 2
5 Student loan Private student loan Getting a loan 1
6 Credit reporting Credit reporting Problem with a credit reporting company's investigation into an existing problem 1
7 Debt collection I do not know False statements or representation 1
8 Debt collection Private student loan debt Written notification about debt 1
9 Debt collection I do not know Communication tactics 1
10 Student loan Private student loan Incorrect information on your report 1
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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