Grades are also broken down by the financial products offered be each institution. Encore Capital Group is rated "C+" in Debt Collection, "B-" in Credit Reporting, "C+" in Credit Cards, and "C+" in Bank Account Services. Click on any of the financial products to see how Encore Capital Group compares.
Encore Capital Group has received 3,634 consumer complaints since March, 2013 – more than 99% of other banks.
Of those complaints, 99.6% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Encore Capital Group meets the 60-day response deadline more frequently than 59.3% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 20.4% of customers dispute Encore Capital Group's response to complaints — worse than 58.7% of other companies.
Most of Encore Capital Group's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Cont'd attempts collect debt not owed||609|
|2||Debt collection||Credit card||Disclosure verification of debt||342|
|3||Debt collection||Credit card||Cont'd attempts collect debt not owed||320|
|4||Debt collection||Other (phone, health club, etc.)||Cont'd attempts collect debt not owed||304|
|5||Debt collection||Communication tactics||268|
|6||Debt collection||Credit card||Cont'd attempts collect debt not owed||228|
|7||Debt collection||Credit card||False statements or representation||215|
|8||Debt collection||Other (phone, health club, etc.)||Disclosure verification of debt||195|
|9||Debt collection||Disclosure verification of debt||189|
|10||Debt collection||Credit card||Communication tactics||175|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||3,080||3,071 (99.7%)||779 (25.3%)|
|2||Closed with non-monetary relief||1,446||1,443 (99.8%)||137 (9.5%)|
|3||Closed with monetary relief||15||15 (100%)||3 (20%)|
|4||In progress||11||11 (100%)||0 (0%)|
|5||Untimely response||6||2 (33.3%)||0 (0%)|