Encore Capital Group

Report Card
C+
Overall Grade
C+
Debt Collection Grade
B-
Credit Reporting Grade
C+
Credit Cards Grade
Encore Capital Group is rated overall in the bottom 48 percentile (out of 100) based on 3,634 customer complaints.

Statistics

Complaints Currently In-Progress11
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.6%
Resolutions Disputed by Customer20.4%
Average Time Until Resolution30 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Encore Capital Group logo

Grade Summary

Overall, Encore Capital Group received a grade of "C+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Encore Capital Group is rated "C+" in Debt Collection, "B-" in Credit Reporting, "C+" in Credit Cards, and "C+" in Bank Account Services. Click on any of the financial products to see how Encore Capital Group compares.

Overview

Encore Capital Group has received 3,634 consumer complaints since March, 2013 – more than 99% of other banks.

Of those complaints, 99.6% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Encore Capital Group meets the 60-day response deadline more frequently than 59.3% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 20.4% of customers dispute Encore Capital Group's response to complaints — worse than 58.7% of other companies.

Most of Encore Capital Group's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Encore Capital Group
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionCont'd attempts collect debt not owed609
2Debt collectionCredit cardDisclosure verification of debt342
3Debt collectionCredit cardCont'd attempts collect debt not owed320
4Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed304
5Debt collectionCommunication tactics268
6Debt collectionCredit cardCont'd attempts collect debt not owed228
7Debt collectionCredit cardFalse statements or representation215
8Debt collectionOther (phone, health club, etc.)Disclosure verification of debt195
9Debt collectionDisclosure verification of debt189
10Debt collectionCredit cardCommunication tactics175
Responses From Encore Capital Group
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation3,0803,071 (99.7%)779 (25.3%)
2Closed with non-monetary relief1,4461,443 (99.8%)137 (9.5%)
3Closed with monetary relief1515 (100%)3 (20%)
4In progress1111 (100%)0 (0%)
5Untimely response62 (33.3%)0 (0%)
Complaints over the Past Year