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Encore Capital Group Inc. — Overview
C Overall
Encore Capital Group Inc. is rated overall in the bottom 46th percentile based on 9,453 customer complaints.

Statistics

Number of Complaints9,453 (29 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.9%
Resolutions Disputed by Customer4.0%
Complaints Resolved in Customer's Favor98.8%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
46th
percentile

Contact Information

Not Available

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Encore Capital Group Inc. — Summary

Encore Capital Group Inc. is ranked 220th out of 3,648 banks. That puts Encore Capital Group in the bottom 46th percentile and gives them an overall grade of "C". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 9,453 complaints against Encore Capital Group and 1,002,502 complaints total.

Of the 9,453 complaints again Encore Capital Group, there have been 2,289 in the passed 18 months. Of those 2,289 complaints, 98.8% have been resolved in the customers favor, 4.0% have been disputed by the customer, and 99.9% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Encore Capital Group Inc. is graded in 2 categories of financial products they offer. The top 3 categories are Debt Collection, Credit Reporting and Credit Card.

Encore Capital Group Inc. is rated "D+" in Debt Collection; and "D" in Credit Reporting.

Click here to see Complete Encore Capital Group Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Encore Capital Group Inc.. Click here to see all complaints against Encore Capital Group.

# Product Sub-Product Issue Count
1 Debt collection Credit card debt Attempts to collect debt not owed 331
2 Debt collection Credit card debt Written notification about debt 174
3 Debt collection Credit card debt Took or threatened to take negative or legal action 152
4 Debt collection Credit card Cont'd attempts collect debt not owed 133
5 Debt collection I do not know Attempts to collect debt not owed 128
6 Credit reporting Credit reporting Incorrect information on your report 123
7 Debt collection Other debt Written notification about debt 114
8 Debt collection I do not know Written notification about debt 105
9 Debt collection Credit card debt Communication tactics 92
10 Debt collection Credit card Disclosure verification of debt 85
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/encore-capital-group-inc