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Encore Capital Group Inc. — Overview
C- Overall
Encore Capital Group Inc. is rated overall in the bottom 38th percentile based on 9,904 customer complaints.

Statistics

Number of Complaints9,904 (22 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.9%
Resolutions Disputed by Customer2.5%
Complaints Resolved in Customer's Favor99.2%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
38th
percentile

Contact Information

Not Available

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Encore Capital Group Inc. — Summary

Encore Capital Group Inc. is ranked 259th out of 3,688 banks. That puts Encore Capital Group in the bottom 38th percentile and gives them an overall grade of "C-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 9,904 complaints against Encore Capital Group and 1,058,614 complaints total.

Of the 9,904 complaints again Encore Capital Group, there have been 1,819 in the passed 18 months. Of those 1,819 complaints, 99.2% have been resolved in the customers favor, 2.5% have been disputed by the customer, and 99.9% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Encore Capital Group Inc. is graded in 2 categories of financial products they offer. The top 3 categories are Debt Collection, Credit Reporting and Credit Card.

Encore Capital Group Inc. is rated "D" in Debt Collection; and "D-" in Credit Reporting.

Click here to see Complete Encore Capital Group Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Encore Capital Group Inc.. Click here to see all complaints against Encore Capital Group.

# Product Sub-Product Issue Count
1 Debt collection Credit card debt Attempts to collect debt not owed 364
2 Debt collection Credit card debt Written notification about debt 208
3 Debt collection Credit card debt Took or threatened to take negative or legal action 158
4 Credit reporting Credit reporting Incorrect information on your report 150
5 Debt collection I do not know Attempts to collect debt not owed 141
6 Debt collection Other debt Written notification about debt 129
7 Debt collection I do not know Written notification about debt 117
8 Debt collection Credit card debt Communication tactics 104
9 Debt collection Credit card debt False statements or representation 89
10 Debt collection Other debt Attempts to collect debt not owed 61
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/encore-capital-group-inc