Enhanced Recovery Company, LLC

Report Card
C+
Overall Grade
C+
Debt Collection Grade
C+
Credit Reporting Grade
Enhanced Recovery Company, LLC is rated overall in the bottom 49 percentile (out of 100) based on 942 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.9%
Resolutions Disputed by Customer20.8%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Enhanced Recovery Company, LLC logo

Grade Summary

Overall, Enhanced Recovery Company, LLC received a grade of "C+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Enhanced Recovery Company, LLC is rated "C+" in Debt Collection, and "C+" in Credit Reporting. Click on any of the financial products to see how Enhanced Recovery Company, LLC compares.

Overview

Enhanced Recovery Company, LLC has received 942 consumer complaints since July, 2013 – more than 98% of other banks.

Of those complaints, 99.9% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Enhanced Recovery Company, LLC meets the 60-day response deadline more frequently than 61.9% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 20.8% of customers dispute Enhanced Recovery Company, LLC's response to complaints — worse than 60.5% of other companies.

Most of Enhanced Recovery Company, LLC's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Enhanced Recovery Company, LLC
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed522
2Debt collectionCont'd attempts collect debt not owed240
3Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed217
4Debt collectionOther (phone, health club, etc.)Disclosure verification of debt198
5Debt collectionOther (phone, health club, etc.)Disclosure verification of debt136
6Debt collectionOther (phone, health club, etc.)False statements or representation83
7Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed72
8Debt collectionCommunication tactics48
9Debt collectionDisclosure verification of debt40
10Debt collectionOther (phone, health club, etc.)Communication tactics29
Responses From Enhanced Recovery Company, LLC
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with non-monetary relief1,6271,625 (99.9%)380 (23.4%)
2Closed with explanation181180 (99.4%)46 (25.4%)
3Closed2323 (100%)5 (21.7%)
4Closed with monetary relief11 (100%)0 (0%)
Complaints over the Past Year