Enova International BankRank.org
|Number of Complaints||1,357 (3 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||99.6%|
|Resolutions Disputed by Customer||3.3%|
|Complaints Resolved in Customer's Favor||98.9%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Enova International, Inc. is ranked 314th out of 3,688 banks. That puts Enova International in the bottom 25th percentile and gives them an overall grade of "D". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 1,357 complaints against Enova International and 1,058,614 complaints total.
Of the 1,357 complaints again Enova International, there have been 216 in the passed 18 months. Of those 216 complaints, 98.9% have been resolved in the customers favor, 3.3% have been disputed by the customer, and 99.6% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Enova International, Inc. is graded in 1 category of financial products they offer. The top 3 categories are Payday Loan, Debt Collection and Consumer Loan.
Enova International, Inc. is rated "C-" in Payday Loan.
Click here to see Complete Enova International Report Card »
Below is the list of the top 10 complaint reasons against Enova International, Inc.. Click here to see all complaints against Enova International.
|1||Payday loan||Payday loan||Struggling to pay your loan||27|
|2||Payday loan||Installment loan||Charged fees or interest you didn't expect||21|
|3||Payday loan||Payday loan||Charged fees or interest you didn't expect||19|
|4||Payday loan||Installment loan||Struggling to pay your loan||16|
|5||Credit reporting||Credit reporting||Incorrect information on your report||12|
|6||Debt collection||Payday loan debt||Communication tactics||9|
|7||Payday loan||Personal line of credit||Charged fees or interest you didn't expect||9|
|8||Payday loan||Installment loan||Problem when making payments||7|
|9||Payday loan||Payday loan||Received a loan you didn't apply for||7|
|10||Payday loan||Payday loan||Problem with the payoff process at the end of the loan||6|