Enova International BankRank.org
|Number of Complaints||1,284 (0 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||9.0%|
|Complaints Resolved in Customer's Favor||100.0%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Enova International, Inc. is ranked 122nd out of 3,672 banks. That puts Enova International in the top 70th percentile and gives them an overall grade of "B". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 1,284 complaints against Enova International and 979,456 complaints total.
Of the 1,284 complaints again Enova International, there have been 249 in the passed 18 months. Of those 249 complaints, 100.0% have been resolved in the customers favor, 9.0% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Enova International, Inc. is graded in 1 category of financial products they offer. The top 3 categories are Payday Loan, Debt Collection and Consumer Loan.
Enova International, Inc. is rated "C" in Payday Loan.
Click here to see Complete Enova International Report Card »
Below is the list of the top 10 complaint reasons against Enova International, Inc.. Click here to see all complaints against Enova International.
|1||Payday loan||Payday loan||Struggling to pay your loan||21|
|2||Payday loan||—||Charged fees or interest I didn't expect||19|
|3||Payday loan||Installment loan||Charged fees or interest you didn't expect||17|
|4||Consumer Loan||Installment loan||Managing the loan or lease||14|
|5||Payday loan||Payday loan||Charged fees or interest you didn't expect||12|
|6||Consumer Loan||Installment loan||Problems when you are unable to pay||12|
|7||Payday loan||Installment loan||Struggling to pay your loan||10|
|8||Payday loan||—||Can't stop charges to bank account||9|
|9||Consumer Loan||Installment loan||Taking out the loan or lease||8|
|10||Debt collection||Payday loan debt||Communication tactics||7|