Enova International, Inc.

Report Card
B
Overall Grade
B+
Debt Collection Grade
B
Consumer Loans Grade
B-
Payday Loans Grade
Enova International, Inc. is rated overall in the top 73 percentile (out of 100) based on 729 customer complaints.

Statistics

Complaints Currently In-Progress12
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.3%
Resolutions Disputed by Customer10.4%
Average Time Until Resolution36 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Enova International, Inc. logo

Grade Summary

Overall, Enova International, Inc. received a grade of "B" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Enova International, Inc. is rated "B+" in Debt Collection, "B" in Consumer Loans, and "B-" in Payday Loans. Click on any of the financial products to see how Enova International, Inc. compares.

Overview

Enova International, Inc. has received 729 consumer complaints since August, 2013 – more than 98% of other banks.

Of those complaints, 99.3% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Enova International, Inc. meets the 60-day response deadline more frequently than 55.8% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 10.4% of customers dispute Enova International, Inc.'s response to complaints — better than 82.5% of other companies.

Most of Enova International, Inc.'s customers complain about payday loans with the primary issue being "charged fees or interest i didn't expect."

Complaints by Product
Complaints by State
Complaints Against Enova International, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Payday loanCharged fees or interest I didn't expect98
2Debt collectionPayday loanTaking/threatening an illegal action77
3Payday loanApplied for loan/did not receive money72
4Payday loanCan't contact lender55
5Debt collectionPayday loanCommunication tactics47
6Debt collectionPayday loanCommunication tactics45
7Debt collectionPayday loanCont'd attempts collect debt not owed37
8Payday loanReceived a loan I didn't apply for35
9Debt collectionPayday loanCont'd attempts collect debt not owed35
10Payday loanCan't stop charges to bank account25
Responses From Enova International, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation848844 (99.5%)93 (11%)
2Closed with monetary relief1211 (91.7%)0 (0%)
3In progress33 (100%)0 (0%)
4Closed22 (100%)1 (50%)
5Closed with non-monetary relief22 (100%)0 (0%)
Complaints over the Past Year