Grades are also broken down by the financial products offered be each institution. Enova International, Inc. is rated "B+" in Debt Collection, "B" in Consumer Loans, and "B-" in Payday Loans. Click on any of the financial products to see how Enova International, Inc. compares.
Enova International, Inc. has received 729 consumer complaints since August, 2013 – more than 98% of other banks.
Of those complaints, 99.3% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Enova International, Inc. meets the 60-day response deadline more frequently than 55.8% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 10.4% of customers dispute Enova International, Inc.'s response to complaints — better than 82.5% of other companies.
Most of Enova International, Inc.'s customers complain about payday loans with the primary issue being "charged fees or interest i didn't expect."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Payday loan||Charged fees or interest I didn't expect||98|
|2||Debt collection||Payday loan||Taking/threatening an illegal action||77|
|3||Payday loan||Applied for loan/did not receive money||72|
|4||Payday loan||Can't contact lender||55|
|5||Debt collection||Payday loan||Communication tactics||47|
|6||Debt collection||Payday loan||Communication tactics||45|
|7||Debt collection||Payday loan||Cont'd attempts collect debt not owed||37|
|8||Payday loan||Received a loan I didn't apply for||35|
|9||Debt collection||Payday loan||Cont'd attempts collect debt not owed||35|
|10||Payday loan||Can't stop charges to bank account||25|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||848||844 (99.5%)||93 (11%)|
|2||Closed with monetary relief||12||11 (91.7%)||0 (0%)|
|3||In progress||3||3 (100%)||0 (0%)|
|4||Closed||2||2 (100%)||1 (50%)|
|5||Closed with non-monetary relief||2||2 (100%)||0 (0%)|