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Enova International, Inc. — Overview
D Overall
Enova International, Inc. is rated overall in the bottom 26th percentile based on 1,357 customer complaints.


Number of Complaints1,357 (3 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.6%
Resolutions Disputed by Customer3.3%
Complaints Resolved in Customer's Favor98.9%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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Enova International, Inc. — Summary

Enova International, Inc. is ranked 314th out of 3,688 banks. That puts Enova International in the bottom 25th percentile and gives them an overall grade of "D". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 1,357 complaints against Enova International and 1,058,614 complaints total.

Of the 1,357 complaints again Enova International, there have been 99 in the passed 18 months. Of those 99 complaints, 98.9% have been resolved in the customers favor, 3.3% have been disputed by the customer, and 99.6% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Enova International, Inc. is graded in 1 category of financial products they offer. The top 3 categories are Payday Loan, Debt Collection and Consumer Loan.

Enova International, Inc. is rated "C-" in Payday Loan.

Click here to see Complete Enova International Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Enova International, Inc.. Click here to see all complaints against Enova International.

# Product Sub-Product Issue Count
1 Payday loan Payday loan Charged fees or interest you didn't expect 12
2 Credit reporting Credit reporting Incorrect information on your report 10
3 Payday loan Payday loan Struggling to pay your loan 10
4 Payday loan Installment loan Charged fees or interest you didn't expect 10
5 Payday loan Installment loan Struggling to pay your loan 9
6 Debt collection Payday loan debt Communication tactics 5
7 Payday loan Personal line of credit Charged fees or interest you didn't expect 4
8 Credit reporting Credit reporting Improper use of your report 4
9 Payday loan Payday loan Received a loan you didn't apply for 4
10 Payday loan Payday loan Was approved for a loan, but didn't receive the money 3
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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