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Enova International, Inc. — Overview
B Overall
Enova International, Inc. is rated overall in the top 70th percentile based on 1,284 customer complaints.


Number of Complaints1,284 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer9.0%
Complaints Resolved in Customer's Favor100.0%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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Enova International, Inc. — Summary

Enova International, Inc. is ranked 122nd out of 3,672 banks. That puts Enova International in the top 70th percentile and gives them an overall grade of "B". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 1,284 complaints against Enova International and 979,456 complaints total.

Of the 1,284 complaints again Enova International, there have been 249 in the passed 18 months. Of those 249 complaints, 100.0% have been resolved in the customers favor, 9.0% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Enova International, Inc. is graded in 1 category of financial products they offer. The top 3 categories are Payday Loan, Debt Collection and Consumer Loan.

Enova International, Inc. is rated "C" in Payday Loan.

Click here to see Complete Enova International Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Enova International, Inc.. Click here to see all complaints against Enova International.

# Product Sub-Product Issue Count
1 Payday loan Payday loan Struggling to pay your loan 21
2 Payday loan Charged fees or interest I didn't expect 19
3 Payday loan Installment loan Charged fees or interest you didn't expect 17
4 Consumer Loan Installment loan Managing the loan or lease 14
5 Payday loan Payday loan Charged fees or interest you didn't expect 12
6 Consumer Loan Installment loan Problems when you are unable to pay 12
7 Payday loan Installment loan Struggling to pay your loan 10
8 Payday loan Can't stop charges to bank account 9
9 Consumer Loan Installment loan Taking out the loan or lease 8
10 Debt collection Payday loan debt Communication tactics 7
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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