EOS Holdings, Inc.

Report Card
B-
Overall Grade
C+
Debt Collection Grade
EOS Holdings, Inc. is rated overall in the top 56 percentile (out of 100) based on 460 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.1%
Resolutions Disputed by Customer17.8%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
EOS Holdings, Inc. logo

Grade Summary

Overall, EOS Holdings, Inc. received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. EOS Holdings, and Inc. is rated "C+" in Debt Collection. Click on any of the financial products to see how EOS Holdings, Inc. compares.

Overview

EOS Holdings, Inc. has received 460 consumer complaints since July, 2013 – more than 97% of other banks.

Of those complaints, 99.1% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' EOS Holdings, Inc. meets the 60-day response deadline more frequently than 54.4% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 17.8% of customers dispute EOS Holdings, Inc.'s response to complaints — better than 54.4% of other companies.

Most of EOS Holdings, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against EOS Holdings, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed150
2Debt collectionCont'd attempts collect debt not owed91
3Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed60
4Debt collectionOther (phone, health club, etc.)False statements or representation42
5Debt collectionOther (phone, health club, etc.)Disclosure verification of debt40
6Debt collectionCommunication tactics28
7Debt collectionOther (phone, health club, etc.)Disclosure verification of debt19
8Debt collectionOther (phone, health club, etc.)Communication tactics18
9Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed15
10Debt collectionDisclosure verification of debt13
Responses From EOS Holdings, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation464460 (99.1%)123 (26.5%)
2Closed with non-monetary relief168168 (100%)3 (1.8%)
3Closed55 (100%)0 (0%)
4Closed with monetary relief11 (100%)0 (0%)
Complaints over the Past Year