Equifax

Report Card
B-
Overall Grade
C
Mortgages Grade
C+
Credit Reporting Grade
C+
Credit Cards Grade
Equifax is rated overall in the top 62 percentile (out of 100) based on 15,688 customer complaints.

Statistics

Complaints Currently In-Progress93
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer20.3%
Average Time Until Resolution18 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Equifax logo

Grade Summary

Overall, Equifax received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Equifax is rated "C" in Mortgages, "C+" in Credit Reporting, "C+" in Credit Cards, and "C-" in Consumer Loans. Click on any of the financial products to see how Equifax compares.

Overview

Equifax has received 15,688 consumer complaints since October, 2012 – more than 99% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Equifax meets the 60-day response deadline more frequently than 74.4% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 20.3% of customers dispute Equifax's response to complaints — worse than 58.2% of other companies.

Most of Equifax's customers complain about credit reportings with the primary issue being "incorrect information on credit report."

Complaints by Product
Complaints by State
Complaints Against Equifax
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Credit reportingIncorrect information on credit report5,946
2Credit reportingIncorrect information on credit report4,123
3Credit reportingUnable to get credit report/credit score1,723
4Credit reportingIncorrect information on credit report1,523
5Credit reportingIncorrect information on credit report1,217
6Credit reportingCredit reporting company's investigation1,099
7Credit reportingUnable to get credit report/credit score899
8Credit reportingCredit reporting company's investigation802
9Credit reportingIncorrect information on credit report719
10Credit reportingIncorrect information on credit report647
Responses From Equifax
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation13,58513,585 (100%)3,158 (23.2%)
2Closed with non-monetary relief6,7356,735 (100%)1,104 (16.4%)
3In progress232232 (100%)0 (0%)
4Closed2121 (100%)2 (9.5%)
5Closed with monetary relief2121 (100%)1 (4.8%)
Complaints over the Past Year