logo Equifax

Equifax, Inc. — Overview
D Overall
Equifax, Inc. is rated overall in the bottom 20th percentile based on 79,135 customer complaints.


Number of Complaints79,135 (4,466 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner96.2%
Resolutions Disputed by Customer4.9%
Complaints Resolved in Customer's Favor89.0%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

Back to Top of Page
Equifax, Inc. — Summary

Equifax, Inc. is ranked 332nd out of 3,672 banks. That puts Equifax in the bottom 19th percentile and gives them an overall grade of "D". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 79,135 complaints against Equifax and 979,456 complaints total.

Of the 79,135 complaints again Equifax, there have been 40,150 in the passed 18 months. Of those 40,150 complaints, 89.0% have been resolved in the customers favor, 4.9% have been disputed by the customer, and 96.2% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Equifax, Inc. is graded in 2 categories of financial products they offer. The top 3 categories are Credit Reporting, Debt Collection and Credit Card.

Equifax, Inc. is rated "F" in Credit Reporting; and "D+" in Debt Collection.

Click here to see Complete Equifax Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Equifax, Inc.. Click here to see all complaints against Equifax.

# Product Sub-Product Issue Count
1 Credit reporting Credit reporting Incorrect information on your report 12,709
2 Credit reporting Credit reporting Improper use of your report 8,385
3 Credit reporting Incorrect information on credit report 6,773
4 Credit reporting Credit reporting Problem with a credit reporting company's investigation into an existing problem 5,973
5 Credit reporting Credit reporting company's investigation 1,440
6 Credit reporting Credit reporting Problem with fraud alerts or security freezes 1,221
7 Credit reporting Credit reporting Unable to get your credit report or credit score 874
8 Credit reporting Credit reporting Credit monitoring or identity theft protection services 682
9 Credit reporting Unable to get credit report/credit score 564
10 Credit reporting Improper use of my credit report 309
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By **