|Number of Complaints||86,827 (1,134 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||96.5%|
|Resolutions Disputed by Customer||2.3%|
|Complaints Resolved in Customer's Favor||97.4%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Equifax, Inc. is ranked 321st out of 3,688 banks. That puts Equifax in the bottom 23rd percentile and gives them an overall grade of "D". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 86,827 complaints against Equifax and 1,058,614 complaints total.
Of the 86,827 complaints again Equifax, there have been 39,099 in the passed 18 months. Of those 39,099 complaints, 97.4% have been resolved in the customers favor, 2.3% have been disputed by the customer, and 96.5% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Equifax, Inc. is graded in 2 categories of financial products they offer. The top 3 categories are Credit Reporting, Debt Collection and Credit Card.
Click here to see Complete Equifax Report Card »
Below is the list of the top 10 complaint reasons against Equifax, Inc.. Click here to see all complaints against Equifax.
|1||Credit reporting||Credit reporting||Incorrect information on your report||17,241|
|2||Credit reporting||Credit reporting||Improper use of your report||9,074|
|3||Credit reporting||Credit reporting||Problem with a credit reporting company's investigation into an existing problem||7,829|
|4||Credit reporting||Credit reporting||Problem with fraud alerts or security freezes||1,321|
|5||Credit reporting||Credit reporting||Unable to get your credit report or credit score||1,052|
|6||Credit reporting||Credit reporting||Credit monitoring or identity theft protection services||739|
|7||Credit reporting||—||Incorrect information on credit report||480|
|8||Credit reporting||Other personal consumer report||Incorrect information on your report||182|
|9||Credit reporting||Other personal consumer report||Improper use of your report||161|
|10||Debt collection||I do not know||Attempts to collect debt not owed||152|