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Erc — Overview
D Overall
Erc is rated overall in the bottom 25th percentile based on 5,064 customer complaints.


Number of Complaints5,064 (7 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.7%
Resolutions Disputed by Customer4.6%
Complaints Resolved in Customer's Favor71.1%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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Erc — Summary

Erc is ranked 310th out of 3,672 banks. That puts Erc in the bottom 24th percentile and gives them an overall grade of "D". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 5,064 complaints against Erc and 979,456 complaints total.

Of the 5,064 complaints again Erc, there have been 1,983 in the passed 18 months. Of those 1,983 complaints, 71.1% have been resolved in the customers favor, 4.6% have been disputed by the customer, and 99.7% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Erc is graded in 2 categories of financial products they offer. The top 3 categories are Debt Collection, Credit Reporting and Student Loan.

Erc is rated "D" in Debt Collection; and "F" in Credit Reporting.

Click here to see Complete Erc Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Erc. Click here to see all complaints against Erc.

# Product Sub-Product Issue Count
1 Debt collection Other debt Attempts to collect debt not owed 426
2 Debt collection Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed 384
3 Debt collection Other debt Written notification about debt 217
4 Debt collection Other (i.e. phone, health club, etc.) Disclosure verification of debt 193
5 Debt collection I do not know Cont'd attempts collect debt not owed 88
6 Debt collection I do not know Attempts to collect debt not owed 82
7 Credit reporting Credit reporting Incorrect information on your report 74
8 Debt collection Other debt False statements or representation 69
9 Debt collection I do not know Disclosure verification of debt 64
10 Debt collection I do not know Written notification about debt 55
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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