|Number of Complaints||5,064 (7 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||99.7%|
|Resolutions Disputed by Customer||4.6%|
|Complaints Resolved in Customer's Favor||71.1%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Erc is ranked 310th out of 3,672 banks. That puts Erc in the bottom 24th percentile and gives them an overall grade of "D". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 5,064 complaints against Erc and 979,456 complaints total.
Of the 5,064 complaints again Erc, there have been 1,983 in the passed 18 months. Of those 1,983 complaints, 71.1% have been resolved in the customers favor, 4.6% have been disputed by the customer, and 99.7% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Erc is graded in 2 categories of financial products they offer. The top 3 categories are Debt Collection, Credit Reporting and Student Loan.
Click here to see Complete Erc Report Card »
Below is the list of the top 10 complaint reasons against Erc. Click here to see all complaints against Erc.
|1||Debt collection||Other debt||Attempts to collect debt not owed||426|
|2||Debt collection||Other (i.e. phone, health club, etc.)||Cont'd attempts collect debt not owed||384|
|3||Debt collection||Other debt||Written notification about debt||217|
|4||Debt collection||Other (i.e. phone, health club, etc.)||Disclosure verification of debt||193|
|5||Debt collection||I do not know||Cont'd attempts collect debt not owed||88|
|6||Debt collection||I do not know||Attempts to collect debt not owed||82|
|7||Credit reporting||Credit reporting||Incorrect information on your report||74|
|8||Debt collection||Other debt||False statements or representation||69|
|9||Debt collection||I do not know||Disclosure verification of debt||64|
|10||Debt collection||I do not know||Written notification about debt||55|