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Erc — Overview
D+ Overall
Erc is rated overall in the bottom 29th percentile based on 5,190 customer complaints.

Statistics

Number of Complaints5,190 (1 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.7%
Resolutions Disputed by Customer3.5%
Complaints Resolved in Customer's Favor73.1%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
29th
percentile

Contact Information

Not Available

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Erc — Summary

Erc is ranked 290th out of 3,648 banks. That puts Erc in the bottom 29th percentile and gives them an overall grade of "D+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 5,190 complaints against Erc and 1,002,502 complaints total.

Of the 5,190 complaints again Erc, there have been 1,906 in the passed 18 months. Of those 1,906 complaints, 73.1% have been resolved in the customers favor, 3.5% have been disputed by the customer, and 99.7% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Erc is graded in 2 categories of financial products they offer. The top 3 categories are Debt Collection, Credit Reporting and Credit Card.

Erc is rated "D" in Debt Collection; and "F" in Credit Reporting.

Click here to see Complete Erc Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Erc. Click here to see all complaints against Erc.

# Product Sub-Product Issue Count
1 Debt collection Other debt Attempts to collect debt not owed 468
2 Debt collection Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed 293
3 Debt collection Other debt Written notification about debt 243
4 Debt collection Other (i.e. phone, health club, etc.) Disclosure verification of debt 148
5 Debt collection I do not know Attempts to collect debt not owed 97
6 Credit reporting Credit reporting Incorrect information on your report 84
7 Debt collection Other debt False statements or representation 71
8 Debt collection I do not know Written notification about debt 64
9 Debt collection I do not know Cont'd attempts collect debt not owed 57
10 Debt collection I do not know Disclosure verification of debt 45
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/erc