Grades are also broken down by the financial products offered be each institution. EverBank is rated "C" in Mortgages, and "B" in Bank Account Services. Click on any of the financial products to see how EverBank compares.
EverBank has received 660 consumer complaints since December, 2011 – more than 97% of other banks.
Of those complaints, 97.9% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' EverBank meets the 60-day response deadline less frequently than 55.4% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 18.9% of customers dispute EverBank's response to complaints — worse than 51.4% of other companies.
Most of EverBank's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."
EverBank is primarily a savings institution with a mortgage lending specialization. EverBank is based in Jacksonville, Florida and is the 49th largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, EverBank receives far more complaints than most other banks. EverBank recieves more complaints per customer than 99% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Other mortgage||Loan modification,collection,foreclosure||166|
|2||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||107|
|3||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||87|
|4||Mortgage||Other mortgage||Loan servicing, payments, escrow account||77|
|5||Mortgage||FHA mortgage||Loan modification,collection,foreclosure||50|
|6||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||27|
|7||Mortgage||Conventional fixed mortgage||Application, originator, mortgage broker||22|
|8||Mortgage||FHA mortgage||Loan servicing, payments, escrow account||18|
|9||Mortgage||Conventional adjustable mortgage (ARM)||Loan servicing, payments, escrow account||16|
|10||Mortgage||Conventional fixed mortgage||Credit decision / Underwriting||13|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||630||617 (97.9%)||118 (18.7%)|
|2||Closed without relief||54||54 (100%)||11 (20.4%)|
|3||Closed with monetary relief||10||9 (90%)||3 (30%)|
|4||In progress||9||7 (77.8%)||0 (0%)|
|5||Closed with non-monetary relief||8||8 (100%)||0 (0%)|
|6||Closed with relief||4||4 (100%)||1 (25%)|
|7||Closed||2||2 (100%)||2 (100%)|