EverBank

Report Card
C+
Overall Grade
C
Mortgages Grade
B
Bank Account Services Grade
EverBank is rated overall in the bottom 41 percentile (out of 100) based on 660 customer complaints.

Statistics

Complaints Currently In-Progress5
Complaints per $100K of Deposits45.4
Complaints Resolved in a Timely Manner97.9%
Resolutions Disputed by Customer18.9%
Average Time Until Resolution28 days

Financial Report

Owner Corporation
EstablishedOctober, 1998
FDIC InsuredOctober, 1998
FDIC Certificate #034775
Number of Branches13
Total Assets$20.5 Million (49th)
Total Deposits$14.5 Million (52nd)
Total Equity$1.8 Million (59th)
Quartarly Net Income$45 Thousand (54th)

Contact Information

Corporate Headquarters
501 Riverside Avenue
Jacksonville, FL 32202
United Statesflag
Website
www.everbank.com
Data Summary
EverBank logo

Grade Summary

Overall, EverBank received a grade of "C+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. EverBank is rated "C" in Mortgages, and "B" in Bank Account Services. Click on any of the financial products to see how EverBank compares.

Overview

EverBank has received 660 consumer complaints since December, 2011 – more than 97% of other banks.

Of those complaints, 97.9% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' EverBank meets the 60-day response deadline less frequently than 55.4% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 18.9% of customers dispute EverBank's response to complaints — worse than 51.4% of other companies.

Most of EverBank's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."

EverBank is primarily a savings institution with a mortgage lending specialization. EverBank is based in Jacksonville, Florida and is the 49th largest FDIC insured bank in America.

Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.

However, even after adjusting for bank size and number of customers, EverBank receives far more complaints than most other banks. EverBank recieves more complaints per customer than 99% of other banks – customers are significantly more likely to file complaints than customers of most other banks.

Corporate Headquarters
Complaints by Product
Complaints by State
Complaints Against EverBank
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageOther mortgageLoan modification,collection,foreclosure166
2MortgageConventional fixed mortgageLoan servicing, payments, escrow account107
3MortgageConventional fixed mortgageLoan modification,collection,foreclosure87
4MortgageOther mortgageLoan servicing, payments, escrow account77
5MortgageFHA mortgageLoan modification,collection,foreclosure50
6MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure27
7MortgageConventional fixed mortgageApplication, originator, mortgage broker22
8MortgageFHA mortgageLoan servicing, payments, escrow account18
9MortgageConventional adjustable mortgage (ARM)Loan servicing, payments, escrow account16
10MortgageConventional fixed mortgageCredit decision / Underwriting13
Responses From EverBank
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation630617 (97.9%)118 (18.7%)
2Closed without relief5454 (100%)11 (20.4%)
3Closed with monetary relief109 (90%)3 (30%)
4In progress97 (77.8%)0 (0%)
5Closed with non-monetary relief88 (100%)0 (0%)
6Closed with relief44 (100%)1 (25%)
7Closed22 (100%)2 (100%)
Complaints over the Past Year