Grades are also broken down by the financial products offered be each institution. Exeter Finance Corp is rated "A" in Debt Collection, and "B-" in Consumer Loans. Click on any of the financial products to see how Exeter Finance Corp compares.
Exeter Finance Corp has received 79 consumer complaints since March, 2013 – more than 90% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Exeter Finance Corp meets the 60-day response deadline more frequently than 89.3% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 16.5% of customers dispute Exeter Finance Corp's response to complaints — better than 59.5% of other companies.
Most of Exeter Finance Corp's customers complain about consumer loans with the primary issue being "problems when you are unable to pay."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Consumer loan||Vehicle loan||Problems when you are unable to pay||36|
|2||Consumer loan||Vehicle loan||Managing the loan or lease||28|
|3||Debt collection||Auto||Communication tactics||11|
|4||Consumer loan||Vehicle loan||Taking out the loan or lease||5|
|5||Consumer loan||Vehicle loan||Shopping for a loan or lease||4|
|6||Debt collection||Auto||Communication tactics||3|
|7||Debt collection||Communication tactics||2|
|8||Debt collection||Auto||Improper contact or sharing of info||2|
|9||Credit reporting||Improper use of my credit report||2|
|10||Debt collection||Auto||False statements or representation||2|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||105||105 (100%)||19 (18.1%)|