Exeter Finance Corp

Report Card
B
Overall Grade
A
Debt Collection Grade
B-
Consumer Loans Grade
Exeter Finance Corp is rated overall in the top 79 percentile (out of 100) based on 79 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer16.5%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Exeter Finance Corp logo

Grade Summary

Overall, Exeter Finance Corp received a grade of "B" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Exeter Finance Corp is rated "A" in Debt Collection, and "B-" in Consumer Loans. Click on any of the financial products to see how Exeter Finance Corp compares.

Overview

Exeter Finance Corp has received 79 consumer complaints since March, 2013 – more than 90% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Exeter Finance Corp meets the 60-day response deadline more frequently than 89.3% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 16.5% of customers dispute Exeter Finance Corp's response to complaints — better than 59.5% of other companies.

Most of Exeter Finance Corp's customers complain about consumer loans with the primary issue being "problems when you are unable to pay."

Complaints by Product
Complaints by State
Complaints Against Exeter Finance Corp
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Consumer loanVehicle loanProblems when you are unable to pay36
2Consumer loanVehicle loanManaging the loan or lease28
3Debt collectionAutoCommunication tactics11
4Consumer loanVehicle loanTaking out the loan or lease5
5Consumer loanVehicle loanShopping for a loan or lease4
6Debt collectionAutoCommunication tactics3
7Debt collectionCommunication tactics2
8Debt collectionAutoImproper contact or sharing of info2
9Credit reportingImproper use of my credit report2
10Debt collectionAutoFalse statements or representation2
Responses From Exeter Finance Corp
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation105105 (100%)19 (18.1%)
Complaints over the Past Year