Grades are also broken down by the financial products offered be each institution. Experian is rated "B" in Mortgages, "B+" in Debt Collection, "B-" in Credit Reporting, and "B-" in Credit Cards. Click on any of the financial products to see how Experian compares.
Experian has received 16,541 consumer complaints since October, 2012 – more than 99% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Experian meets the 60-day response deadline more frequently than 63% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 13.2% of customers dispute Experian's response to complaints — better than 73.4% of other companies.
Most of Experian's customers complain about credit reportings with the primary issue being "incorrect information on credit report."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Credit reporting||Incorrect information on credit report||6,550|
|2||Credit reporting||Incorrect information on credit report||4,224|
|3||Credit reporting||Incorrect information on credit report||1,591|
|4||Credit reporting||Incorrect information on credit report||1,171|
|5||Credit reporting||Unable to get credit report/credit score||1,085|
|6||Credit reporting||Credit reporting company's investigation||1,078|
|7||Credit reporting||Credit reporting company's investigation||1,058|
|8||Credit reporting||Incorrect information on credit report||958|
|9||Credit reporting||Unable to get credit report/credit score||809|
|10||Credit reporting||Improper use of my credit report||588|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||11,945||11,940 (100%)||2,003 (16.8%)|
|2||Closed with non-monetary relief||8,257||8,256 (100%)||736 (8.9%)|
|3||In progress||505||505 (100%)||0 (0%)|
|4||Closed with monetary relief||280||280 (100%)||14 (5%)|
|5||Closed||128||128 (100%)||18 (14.1%)|