Experian

Report Card
B
Overall Grade
B
Mortgages Grade
B+
Debt Collection Grade
B-
Credit Reporting Grade
Experian is rated overall in the top 72 percentile (out of 100) based on 16,541 customer complaints.

Statistics

Complaints Currently In-Progress328
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer13.2%
Average Time Until Resolution25 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Experian logo

Grade Summary

Overall, Experian received a grade of "B" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Experian is rated "B" in Mortgages, "B+" in Debt Collection, "B-" in Credit Reporting, and "B-" in Credit Cards. Click on any of the financial products to see how Experian compares.

Overview

Experian has received 16,541 consumer complaints since October, 2012 – more than 99% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Experian meets the 60-day response deadline more frequently than 63% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 13.2% of customers dispute Experian's response to complaints — better than 73.4% of other companies.

Most of Experian's customers complain about credit reportings with the primary issue being "incorrect information on credit report."

Complaints by Product
Complaints by State
Complaints Against Experian
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Credit reportingIncorrect information on credit report6,550
2Credit reportingIncorrect information on credit report4,224
3Credit reportingIncorrect information on credit report1,591
4Credit reportingIncorrect information on credit report1,171
5Credit reportingUnable to get credit report/credit score1,085
6Credit reportingCredit reporting company's investigation1,078
7Credit reportingCredit reporting company's investigation1,058
8Credit reportingIncorrect information on credit report958
9Credit reportingUnable to get credit report/credit score809
10Credit reportingImproper use of my credit report588
Responses From Experian
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation11,94511,940 (100%)2,003 (16.8%)
2Closed with non-monetary relief8,2578,256 (100%)736 (8.9%)
3In progress505505 (100%)0 (0%)
4Closed with monetary relief280280 (100%)14 (5%)
5Closed128128 (100%)18 (14.1%)
Complaints over the Past Year