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Experian Information Solutions Inc. — Overview
C Overall
Experian Information Solutions Inc. is rated overall in the bottom 46th percentile based on 76,557 customer complaints.


Number of Complaints76,557 (1,385 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer1.1%
Complaints Resolved in Customer's Favor96.2%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

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Experian Information Solutions Inc. — Summary

Experian Information Solutions Inc. is ranked 223rd out of 3,688 banks. That puts Experian in the bottom 47th percentile and gives them an overall grade of "C". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 76,557 complaints against Experian and 1,058,614 complaints total.

Of the 76,557 complaints again Experian, there have been 15,096 in the passed 18 months. Of those 15,096 complaints, 96.2% have been resolved in the customers favor, 1.1% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Experian Information Solutions Inc. is graded in 2 categories of financial products they offer. The top 3 categories are Credit Reporting, Debt Collection and Credit Card.

Experian Information Solutions Inc. is rated "D-" in Credit Reporting; and "C-" in Debt Collection.

Click here to see Complete Experian Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Experian Information Solutions Inc.. Click here to see all complaints against Experian.

# Product Sub-Product Issue Count
1 Credit reporting Credit reporting Incorrect information on your report 8,863
2 Credit reporting Credit reporting Problem with a credit reporting company's investigation into an existing problem 3,634
3 Credit reporting Credit reporting Improper use of your report 1,237
4 Credit reporting Credit reporting Unable to get your credit report or credit score 299
5 Credit reporting Credit reporting Problem with fraud alerts or security freezes 275
6 Credit reporting Credit reporting Credit monitoring or identity theft protection services 236
7 Debt collection I do not know Attempts to collect debt not owed 162
8 Debt collection Credit card debt Attempts to collect debt not owed 73
9 Debt collection Other debt Attempts to collect debt not owed 54
10 Credit reporting Other personal consumer report Incorrect information on your report 49
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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