|Number of Complaints||76,557 (1,385 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||1.1%|
|Complaints Resolved in Customer's Favor||96.2%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Experian Information Solutions Inc. is ranked 223rd out of 3,688 banks. That puts Experian in the bottom 47th percentile and gives them an overall grade of "C". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 76,557 complaints against Experian and 1,058,614 complaints total.
Of the 76,557 complaints again Experian, there have been 35,928 in the passed 18 months. Of those 35,928 complaints, 96.2% have been resolved in the customers favor, 1.1% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Experian Information Solutions Inc. is graded in 2 categories of financial products they offer. The top 3 categories are Credit Reporting, Debt Collection and Credit Card.
Click here to see Complete Experian Report Card »
Below is the list of the top 10 complaint reasons against Experian Information Solutions Inc.. Click here to see all complaints against Experian.
|1||Credit reporting||Credit reporting||Incorrect information on your report||17,447|
|2||Credit reporting||Credit reporting||Problem with a credit reporting company's investigation into an existing problem||7,439|
|3||Credit reporting||—||Incorrect information on credit report||3,603|
|4||Credit reporting||Credit reporting||Improper use of your report||3,031|
|5||Credit reporting||Credit reporting||Problem with fraud alerts or security freezes||848|
|6||Credit reporting||Credit reporting||Unable to get your credit report or credit score||747|
|7||Credit reporting||—||Credit reporting company's investigation||744|
|8||Credit reporting||Credit reporting||Credit monitoring or identity theft protection services||435|
|9||Debt collection||I do not know||Attempts to collect debt not owed||270|
|10||Credit reporting||—||Unable to get credit report/credit score||257|