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Express Recovery Services, Inc. — Overview
D Overall
Express Recovery Services, Inc. is rated overall in the bottom 23nd percentile based on 105 customer complaints.


Number of Complaints105 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner96.4%
Resolutions Disputed by Customer1.8%
Complaints Resolved in Customer's Favor87.3%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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Express Recovery Services, Inc. — Summary

Express Recovery Services, Inc. is ranked 326th out of 3,688 banks. That puts Express Recovery Services in the bottom 22st percentile and gives them an overall grade of "D". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 105 complaints against Express Recovery Services and 1,058,614 complaints total.

Of the 105 complaints again Express Recovery Services, there have been 20 in the passed 18 months. Of those 20 complaints, 87.3% have been resolved in the customers favor, 1.8% have been disputed by the customer, and 96.4% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Express Recovery Services, Inc. is graded in 1 category of financial products they offer. The top 2 categories are Debt Collection and Credit Reporting.

Express Recovery Services, Inc. is rated "D-" in Debt Collection.

Click here to see Complete Express Recovery Services Report Card »

Most Recent Complaints

Below is the list of the top 9 complaint reasons against Express Recovery Services, Inc.. Click here to see all complaints against Express Recovery Services.

# Product Sub-Product Issue Count
1 Debt collection Medical debt Attempts to collect debt not owed 8
2 Debt collection Other debt Attempts to collect debt not owed 4
3 Debt collection Medical debt Written notification about debt 2
4 Debt collection Other debt Took or threatened to take negative or legal action 1
5 Debt collection Medical debt False statements or representation 1
6 Debt collection I do not know Attempts to collect debt not owed 1
7 Debt collection Other debt Written notification about debt 1
8 Credit reporting Credit reporting Incorrect information on your report 1
9 Debt collection I do not know Written notification about debt 1
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Complaints by Product
Complaints Over Time - By Year
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