FAIR COLLECTIONS & OUTSOURCING, INC.

Report Card
B-
Overall Grade
C
Debt Collection Grade
FAIR COLLECTIONS & OUTSOURCING, INC. is rated overall in the top 50 percentile (out of 100) based on 162 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer32.1%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
FAIR COLLECTIONS & OUTSOURCING, INC. logo

Grade Summary

Overall, FAIR COLLECTIONS & OUTSOURCING, INC. received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. FAIR COLLECTIONS & OUTSOURCING, and INC. is rated "C" in Debt Collection. Click on any of the financial products to see how FAIR COLLECTIONS & OUTSOURCING, INC. compares.

Overview

FAIR COLLECTIONS & OUTSOURCING, INC. has received 162 consumer complaints since February, 2013 – more than 94% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' FAIR COLLECTIONS & OUTSOURCING, INC. meets the 60-day response deadline more frequently than 94.8% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 32.1% of customers dispute FAIR COLLECTIONS & OUTSOURCING, INC.'s response to complaints — worse than 92.4% of other companies.

Most of FAIR COLLECTIONS & OUTSOURCING, INC.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against FAIR COLLECTIONS & OUTSOURCING, INC.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed70
2Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed31
3Debt collectionOther (phone, health club, etc.)Disclosure verification of debt31
4Debt collectionOther (phone, health club, etc.)False statements or representation18
5Debt collectionCont'd attempts collect debt not owed11
6Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed6
7Debt collectionOther (phone, health club, etc.)Communication tactics6
8Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed5
9Debt collectionOther (phone, health club, etc.)Disclosure verification of debt5
10Credit reportingIncorrect information on credit report5
Responses From FAIR COLLECTIONS & OUTSOURCING, INC.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation213213 (100%)73 (34.3%)
2Closed88 (100%)3 (37.5%)
3Closed with non-monetary relief55 (100%)0 (0%)
Complaints over the Past Year