Fay Servicing, LLC

Report Card
D
Overall Grade
C-
Mortgages Grade
Fay Servicing, LLC is rated overall in the bottom 12 percentile (out of 100) based on 132 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner97%
Resolutions Disputed by Customer27.3%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Fay Servicing, LLC logo

Grade Summary

Overall, Fay Servicing, LLC received a grade of "D" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Fay Servicing, and LLC is rated "C-" in Mortgages. Click on any of the financial products to see how Fay Servicing, LLC compares.

Overview

Fay Servicing, LLC has received 132 consumer complaints since April, 2012 – more than 93% of other banks.

Of those complaints, 97% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Fay Servicing, LLC meets the 60-day response deadline less frequently than 60.1% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 27.3% of customers dispute Fay Servicing, LLC's response to complaints — worse than 84.9% of other companies.

Most of Fay Servicing, LLC's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."

Complaints by Product
Complaints by State
Complaints Against Fay Servicing, LLC
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageConventional fixed mortgageLoan modification,collection,foreclosure45
2MortgageOther mortgageLoan modification,collection,foreclosure41
3MortgageConventional fixed mortgageLoan servicing, payments, escrow account31
4MortgageOther mortgageLoan servicing, payments, escrow account17
5MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure15
6MortgageConventional adjustable mortgage (ARM)Loan servicing, payments, escrow account11
7MortgageFHA mortgageLoan modification,collection,foreclosure4
8MortgageOther mortgageOther4
9MortgageConventional fixed mortgageSettlement process and costs3
10MortgageConventional adjustable mortgage (ARM)Credit decision / Underwriting2
Responses From Fay Servicing, LLC
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation183177 (96.7%)52 (28.4%)
2Closed with monetary relief21 (50%)1 (50%)
Complaints over the Past Year