Grades are also broken down by the financial products offered be each institution. Fay Servicing, and LLC is rated "C-" in Mortgages. Click on any of the financial products to see how Fay Servicing, LLC compares.
Fay Servicing, LLC has received 132 consumer complaints since April, 2012 – more than 93% of other banks.
Of those complaints, 97% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Fay Servicing, LLC meets the 60-day response deadline less frequently than 60.1% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 27.3% of customers dispute Fay Servicing, LLC's response to complaints — worse than 84.9% of other companies.
Most of Fay Servicing, LLC's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||45|
|2||Mortgage||Other mortgage||Loan modification,collection,foreclosure||41|
|3||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||31|
|4||Mortgage||Other mortgage||Loan servicing, payments, escrow account||17|
|5||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||15|
|6||Mortgage||Conventional adjustable mortgage (ARM)||Loan servicing, payments, escrow account||11|
|7||Mortgage||FHA mortgage||Loan modification,collection,foreclosure||4|
|9||Mortgage||Conventional fixed mortgage||Settlement process and costs||3|
|10||Mortgage||Conventional adjustable mortgage (ARM)||Credit decision / Underwriting||2|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||183||177 (96.7%)||52 (28.4%)|
|2||Closed with monetary relief||2||1 (50%)||1 (50%)|