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Fay Servicing, LLC — Overview
D- Overall
Fay Servicing, LLC is rated overall in the bottom 18th percentile based on 965 customer complaints.


Number of Complaints965 (7 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner92.7%
Resolutions Disputed by Customer3.0%
Complaints Resolved in Customer's Favor97.6%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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Fay Servicing, LLC — Summary

Fay Servicing, LLC is ranked 348th out of 3,688 banks. That puts Fay in the bottom 17th percentile and gives them an overall grade of "D-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 965 complaints against Fay and 1,058,614 complaints total.

Of the 965 complaints again Fay, there have been 120 in the passed 18 months. Of those 120 complaints, 97.6% have been resolved in the customers favor, 3.0% have been disputed by the customer, and 92.7% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Fay Servicing, LLC is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Debt Collection and Credit Reporting.

Fay Servicing, LLC is rated "C-" in Mortgage.

Click here to see Complete Fay Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Fay Servicing, LLC. Click here to see all complaints against Fay.

# Product Sub-Product Issue Count
1 Mortgage Conventional home mortgage Struggling to pay mortgage 49
2 Mortgage Conventional home mortgage Trouble during payment process 29
3 Mortgage FHA mortgage Struggling to pay mortgage 7
4 Mortgage Other type of mortgage Trouble during payment process 7
5 Mortgage FHA mortgage Trouble during payment process 6
6 Mortgage Other type of mortgage Struggling to pay mortgage 4
7 Mortgage Home equity loan or line of credit (HELOC) Trouble during payment process 4
8 Credit reporting Credit reporting Incorrect information on your report 2
9 Debt collection Mortgage debt Written notification about debt 2
10 Debt collection Mortgage debt Communication tactics 2
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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