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Fay Servicing, LLC — Overview
C- Overall
Fay Servicing, LLC is rated overall in the bottom 39th percentile based on 893 customer complaints.

Statistics

Number of Complaints893 (1 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner96.9%
Resolutions Disputed by Customer5.2%
Complaints Resolved in Customer's Favor99.8%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
39th
percentile

Contact Information

Not Available

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Fay Servicing, LLC — Summary

Fay Servicing, LLC is ranked 248th out of 3,648 banks. That puts Fay in the bottom 39th percentile and gives them an overall grade of "C-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 893 complaints against Fay and 1,002,502 complaints total.

Of the 893 complaints again Fay, there have been 423 in the passed 18 months. Of those 423 complaints, 99.8% have been resolved in the customers favor, 5.2% have been disputed by the customer, and 96.9% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Fay Servicing, LLC is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Debt Collection and Credit Reporting.

Fay Servicing, LLC is rated "B+" in Mortgage.

Click here to see Complete Fay Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Fay Servicing, LLC. Click here to see all complaints against Fay.

# Product Sub-Product Issue Count
1 Mortgage Conventional home mortgage Struggling to pay mortgage 130
2 Mortgage Conventional home mortgage Trouble during payment process 70
3 Mortgage Conventional fixed mortgage Loan modification,collection,foreclosure 25
4 Mortgage Other type of mortgage Struggling to pay mortgage 21
5 Mortgage FHA mortgage Struggling to pay mortgage 20
6 Mortgage Conventional fixed mortgage Loan servicing, payments, escrow account 19
7 Mortgage Other type of mortgage Trouble during payment process 17
8 Mortgage Other mortgage Loan modification,collection,foreclosure 15
9 Credit reporting Credit reporting Incorrect information on your report 12
10 Mortgage Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure 10
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/fay-servicing-llc