|Number of Complaints||965 (7 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||92.7%|
|Resolutions Disputed by Customer||3.0%|
|Complaints Resolved in Customer's Favor||97.6%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Fay Servicing, LLC is ranked 348th out of 3,688 banks. That puts Fay in the bottom 17th percentile and gives them an overall grade of "D-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 965 complaints against Fay and 1,058,614 complaints total.
Of the 965 complaints again Fay, there have been 186 in the passed 18 months. Of those 186 complaints, 97.6% have been resolved in the customers favor, 3.0% have been disputed by the customer, and 92.7% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Fay Servicing, LLC is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Debt Collection and Credit Reporting.
Fay Servicing, LLC is rated "C-" in Mortgage.
Click here to see Complete Fay Report Card »
Below is the list of the top 10 complaint reasons against Fay Servicing, LLC. Click here to see all complaints against Fay.
|1||Mortgage||Conventional home mortgage||Struggling to pay mortgage||76|
|2||Mortgage||Conventional home mortgage||Trouble during payment process||47|
|3||Mortgage||Other type of mortgage||Trouble during payment process||11|
|4||Mortgage||Other type of mortgage||Struggling to pay mortgage||8|
|5||Mortgage||FHA mortgage||Trouble during payment process||7|
|6||Mortgage||FHA mortgage||Struggling to pay mortgage||7|
|7||Credit reporting||Credit reporting||Incorrect information on your report||5|
|8||Mortgage||Home equity loan or line of credit (HELOC)||Trouble during payment process||4|
|9||Debt collection||Mortgage debt||Written notification about debt||3|
|10||Debt collection||Mortgage debt||Communication tactics||3|