Grades are also broken down by the financial products offered be each institution. FCI Lender Services Inc. is rated "D" in Mortgages. Click on any of the financial products to see how FCI Lender Services Inc. compares.
FCI Lender Services Inc. has received 43 consumer complaints since June, 2012 – more than 85% of other banks.
Of those complaints, 81.4% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' FCI Lender Services Inc. meets the 60-day response deadline less frequently than 89.1% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 25.6% of customers dispute FCI Lender Services Inc.'s response to complaints — worse than 81.2% of other companies.
Most of FCI Lender Services Inc.'s customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Other mortgage||Loan modification,collection,foreclosure||19|
|2||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||9|
|3||Mortgage||Other mortgage||Loan servicing, payments, escrow account||6|
|4||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||5|
|5||Mortgage||Conventional adjustable mortgage (ARM)||Loan servicing, payments, escrow account||4|
|6||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||2|
|7||Mortgage||Other mortgage||Settlement process and costs||1|
|8||Mortgage||Second mortgage||Loan servicing, payments, escrow account||1|
|9||Mortgage||Home equity loan or line of credit||Loan servicing, payments, escrow account||1|
|10||Credit card||Other fee||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||52||44 (84.6%)||14 (26.9%)|