FCI Lender Services Inc.

Report Card
F
Overall Grade
D
Mortgages Grade
FCI Lender Services Inc. is rated overall in the bottom 3 percentile (out of 100) based on 43 customer complaints.

Statistics

Complaints Currently In-Progress1
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner81.4%
Resolutions Disputed by Customer25.6%
Average Time Until Resolution45 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
FCI Lender Services Inc. logo

Grade Summary

Overall, FCI Lender Services Inc. received a grade of "F" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. FCI Lender Services Inc. is rated "D" in Mortgages. Click on any of the financial products to see how FCI Lender Services Inc. compares.

Overview

FCI Lender Services Inc. has received 43 consumer complaints since June, 2012 – more than 85% of other banks.

Of those complaints, 81.4% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' FCI Lender Services Inc. meets the 60-day response deadline less frequently than 89.1% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 25.6% of customers dispute FCI Lender Services Inc.'s response to complaints — worse than 81.2% of other companies.

Most of FCI Lender Services Inc.'s customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."

Complaints by Product
Complaints by State
Complaints Against FCI Lender Services Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageOther mortgageLoan modification,collection,foreclosure19
2MortgageConventional fixed mortgageLoan modification,collection,foreclosure9
3MortgageOther mortgageLoan servicing, payments, escrow account6
4MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure5
5MortgageConventional adjustable mortgage (ARM)Loan servicing, payments, escrow account4
6MortgageConventional fixed mortgageLoan servicing, payments, escrow account2
7MortgageOther mortgageSettlement process and costs1
8MortgageSecond mortgageLoan servicing, payments, escrow account1
9MortgageHome equity loan or line of creditLoan servicing, payments, escrow account1
10Credit cardOther fee1
Responses From FCI Lender Services Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation5244 (84.6%)14 (26.9%)
Complaints over the Past Year