Federal Bond and Collection Service, Inc.

Report Card
B
Overall Grade
B
Debt Collection Grade
Federal Bond and Collection Service, Inc. is rated overall in the top 80 percentile (out of 100) based on 65 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer15.4%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Federal Bond and Collection Service, Inc. logo

Grade Summary

Overall, Federal Bond and Collection Service, Inc. received a grade of "B" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Federal Bond and Collection Service, and Inc. is rated "B" in Debt Collection. Click on any of the financial products to see how Federal Bond and Collection Service, Inc. compares.

Overview

Federal Bond and Collection Service, Inc. has received 65 consumer complaints since August, 2013 – more than 89% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Federal Bond and Collection Service, Inc. meets the 60-day response deadline more frequently than 84.7% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 15.4% of customers dispute Federal Bond and Collection Service, Inc.'s response to complaints — better than 64.5% of other companies.

Most of Federal Bond and Collection Service, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Federal Bond and Collection Service, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionCont'd attempts collect debt not owed14
2Debt collectionCommunication tactics5
3Debt collectionMedicalCont'd attempts collect debt not owed5
4Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed4
5Debt collectionDisclosure verification of debt4
6Debt collectionMedicalDisclosure verification of debt4
7Debt collectionMedicalDisclosure verification of debt4
8Debt collectionMedicalFalse statements or representation3
9Debt collectionMedicalCont'd attempts collect debt not owed3
10Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed3
Responses From Federal Bond and Collection Service, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation6363 (100%)7 (11.1%)
2Closed99 (100%)4 (44.4%)
3Closed with monetary relief22 (100%)1 (50%)
Complaints over the Past Year