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Fifth Third Financial Corporation — Overview
Fifth Third Financial Corporation is rated overall in the bottom 39th percentile based on 4,317 customer complaints.


Number of Complaints4,317 (11 In Progress)
Complaints per $100K of Deposits4.03
Complaints Resolved in a Timely Manner99.9%
Resolutions Disputed by Customer6.8%
Complaints Resolved in Customer's Favor99.1%

Financial Report

EstablishedJanuary, 1865
FDIC Certificate #06672
Number of Branches1,173 (1 International)
Total Assets$140.1 Million
Total Deposits$107.2 Million
Total Equity Held$16.9 Million
Quarterly Net Income$0.6 Million

Contact Information

Cooperate Headquarters
38 Fountain Square Plaza
Cincinnati, OH 45263


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Other Names and Websites
Other Names (or Trade Names)
Deposit Accepted Websites

† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.

Fifth Third Financial Corporation — Summary

Fifth Third Financial Corporation is ranked 278th out of 3,672 banks. That puts Fifth Third in the bottom 32nd percentile and gives them an overall grade of "D+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 4,317 complaints against Fifth Third and 979,456 complaints total.

Of the 4,317 complaints again Fifth Third, there have been 1,119 in the passed 18 months. Of those 1,119 complaints, 99.1% have been resolved in the customers favor, 6.8% have been disputed by the customer, and 99.9% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Fifth Third has $107.2 million is customer deposits which means there are 4.03 complains per $100K in customer deposits.

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Fifth Third Financial Corporation is graded in 7 categories of financial products they offer. The top 3 categories are Mortgage, Checking or Savings Account and Bank Account or Service.

Fifth Third Financial Corporation is rated "D+" in Mortgage; "C+" in Checking or Savings Account; "B" in Bank Account or Service; "C+" in Credit Card; "B+" in Consumer Loan; "B+" in Credit Reporting; and "A-" in Debt Collection.

Click here to see Complete Fifth Third Report Card »

Financial Summary

Fifth Third was established and FDIC insured in January, 1865. Based on its asset concentration, this institution specializes in commercial lending. Fifth Third Financial Corporation has $50.9 Million is assets (0th overall) and holds $41.5 Million is customer deposits (0th overall).

Fifth Third has 1,173 domestic offices and 1 foreign offices. Click here to see map of all offices.

Click here to see complete financial report or to see full history.

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Fifth Third Financial Corporation. Click here to see all complaints against Fifth Third.

# Product Sub-Product Issue Count
1 Checking or savings account Checking account Managing an account 100
2 Bank account or service Checking account Account opening, closing, or management 54
3 Mortgage Conventional home mortgage Trouble during payment process 50
4 Checking or savings account Other banking product or service Managing an account 44
5 Bank account or service Other bank product/service Account opening, closing, or management 40
6 Bank account or service Checking account Deposits and withdrawals 36
7 Bank account or service Checking account Problems caused by my funds being low 31
8 Consumer Loan Vehicle loan Managing the loan or lease 28
9 Credit reporting Credit reporting Incorrect information on your report 24
10 Mortgage Conventional fixed mortgage Loan servicing, payments, escrow account 24
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Complaints by Product
Complaints Over Time - By Year
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