Financial Asset Management Systems, Inc.

Report Card
C-
Overall Grade
B-
Debt Collection Grade
Financial Asset Management Systems, Inc. is rated overall in the bottom 13 percentile (out of 100) based on 41 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner97.6%
Resolutions Disputed by Customer26.8%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Financial Asset Management Systems, Inc. logo

Grade Summary

Overall, Financial Asset Management Systems, Inc. received a grade of "C-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Financial Asset Management Systems, and Inc. is rated "B-" in Debt Collection. Click on any of the financial products to see how Financial Asset Management Systems, Inc. compares.

Overview

Financial Asset Management Systems, Inc. has received 41 consumer complaints since August, 2013 – more than 85% of other banks.

Of those complaints, 97.6% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Financial Asset Management Systems, Inc. meets the 60-day response deadline less frequently than 58.1% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 26.8% of customers dispute Financial Asset Management Systems, Inc.'s response to complaints — worse than 83.9% of other companies.

Most of Financial Asset Management Systems, Inc.'s customers complain about student loans with the primary issue being "dealing with my lender or servicer."

Complaints by Product
Complaints by State
Complaints Against Financial Asset Management Systems, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Student loanNon-federal student loanDealing with my lender or servicer7
2Debt collectionFederal student loanCommunication tactics5
3Debt collectionCont'd attempts collect debt not owed5
4Debt collectionCommunication tactics4
5Debt collectionDisclosure verification of debt3
6Debt collectionFederal student loanImproper contact or sharing of info2
7Student loanNon-federal student loanCan't repay my loan2
8Debt collectionFederal student loanImproper contact or sharing of info2
9Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed2
10Debt collectionNon-federal student loanCont'd attempts collect debt not owed2
Responses From Financial Asset Management Systems, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation5251 (98.1%)12 (23.1%)
2Closed33 (100%)1 (33.3%)
3Closed with monetary relief11 (100%)0 (0%)
Complaints over the Past Year