Grades are also broken down by the financial products offered be each institution. Financial Asset Management Systems, and Inc. is rated "B-" in Debt Collection. Click on any of the financial products to see how Financial Asset Management Systems, Inc. compares.
Financial Asset Management Systems, Inc. has received 41 consumer complaints since August, 2013 – more than 85% of other banks.
Of those complaints, 97.6% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Financial Asset Management Systems, Inc. meets the 60-day response deadline less frequently than 58.1% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 26.8% of customers dispute Financial Asset Management Systems, Inc.'s response to complaints — worse than 83.9% of other companies.
Most of Financial Asset Management Systems, Inc.'s customers complain about student loans with the primary issue being "dealing with my lender or servicer."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Student loan||Non-federal student loan||Dealing with my lender or servicer||7|
|2||Debt collection||Federal student loan||Communication tactics||5|
|3||Debt collection||Cont'd attempts collect debt not owed||5|
|4||Debt collection||Communication tactics||4|
|5||Debt collection||Disclosure verification of debt||3|
|6||Debt collection||Federal student loan||Improper contact or sharing of info||2|
|7||Student loan||Non-federal student loan||Can't repay my loan||2|
|8||Debt collection||Federal student loan||Improper contact or sharing of info||2|
|9||Debt collection||Other (phone, health club, etc.)||Cont'd attempts collect debt not owed||2|
|10||Debt collection||Non-federal student loan||Cont'd attempts collect debt not owed||2|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||52||51 (98.1%)||12 (23.1%)|
|2||Closed||3||3 (100%)||1 (33.3%)|
|3||Closed with monetary relief||1||1 (100%)||0 (0%)|