Grades are also broken down by the financial products offered be each institution. Financial Credit Service, and Inc. is rated "C+" in Debt Collection. Click on any of the financial products to see how Financial Credit Service, Inc. compares.
Financial Credit Service, Inc. has received 73 consumer complaints since November, 2013 – more than 90% of other banks.
Of those complaints, 89% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Financial Credit Service, Inc. meets the 60-day response deadline less frequently than 81.9% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 5.5% of customers dispute Financial Credit Service, Inc.'s response to complaints — better than 94.4% of other companies.
Most of Financial Credit Service, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Cont'd attempts collect debt not owed||17|
|2||Debt collection||Credit card||Taking/threatening an illegal action||14|
|3||Debt collection||Credit card||Cont'd attempts collect debt not owed||12|
|4||Debt collection||Taking/threatening an illegal action||10|
|5||Debt collection||Communication tactics||6|
|6||Debt collection||False statements or representation||4|
|7||Debt collection||Improper contact or sharing of info||4|
|8||Debt collection||Other (phone, health club, etc.)||Communication tactics||4|
|9||Debt collection||Credit card||Cont'd attempts collect debt not owed||4|
|10||Debt collection||Disclosure verification of debt||3|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||135||117 (86.7%)||15 (11.1%)|
|2||Closed||6||3 (50%)||1 (16.7%)|