Financial Credit Service, Inc.

Report Card
B-
Overall Grade
C+
Debt Collection Grade
Financial Credit Service, Inc. is rated overall in the top 60 percentile (out of 100) based on 73 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner89%
Resolutions Disputed by Customer5.5%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Financial Credit Service, Inc. logo

Grade Summary

Overall, Financial Credit Service, Inc. received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Financial Credit Service, and Inc. is rated "C+" in Debt Collection. Click on any of the financial products to see how Financial Credit Service, Inc. compares.

Overview

Financial Credit Service, Inc. has received 73 consumer complaints since November, 2013 – more than 90% of other banks.

Of those complaints, 89% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Financial Credit Service, Inc. meets the 60-day response deadline less frequently than 81.9% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 5.5% of customers dispute Financial Credit Service, Inc.'s response to complaints — better than 94.4% of other companies.

Most of Financial Credit Service, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Financial Credit Service, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionCont'd attempts collect debt not owed17
2Debt collectionCredit cardTaking/threatening an illegal action14
3Debt collectionCredit cardCont'd attempts collect debt not owed12
4Debt collectionTaking/threatening an illegal action10
5Debt collectionCommunication tactics6
6Debt collectionFalse statements or representation4
7Debt collectionImproper contact or sharing of info4
8Debt collectionOther (phone, health club, etc.)Communication tactics4
9Debt collectionCredit cardCont'd attempts collect debt not owed4
10Debt collectionDisclosure verification of debt3
Responses From Financial Credit Service, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation135117 (86.7%)15 (11.1%)
2Closed63 (50%)1 (16.7%)
Complaints over the Past Year