Grades are also broken down by the financial products offered be each institution. First Advantage Corporation is rated "C" in Credit Reporting. Click on any of the financial products to see how First Advantage Corporation compares.
First Advantage Corporation has received 71 consumer complaints since December, 2012 – more than 90% of other banks.
Of those complaints, 98.6% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' First Advantage Corporation meets the 60-day response deadline less frequently than 50.4% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 18.3% of customers dispute First Advantage Corporation's response to complaints — better than 51.2% of other companies.
Most of First Advantage Corporation's customers complain about credit reportings with the primary issue being "incorrect information on credit report."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Credit reporting||Incorrect information on credit report||26|
|2||Credit reporting||Incorrect information on credit report||23|
|3||Credit reporting||Incorrect information on credit report||10|
|4||Bank account or service||Other bank product/service||Account opening, closing, or management||5|
|5||Credit reporting||Improper use of my credit report||4|
|6||Credit reporting||Unable to get credit report/credit score||3|
|7||Credit reporting||Improper use of my credit report||3|
|8||Credit reporting||Credit monitoring or identity protection||2|
|9||Credit reporting||Credit reporting company's investigation||2|
|10||Credit reporting||Incorrect information on credit report||2|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||88||88 (100%)||17 (19.3%)|
|2||Closed||1||0 (0%)||0 (0%)|