First Advantage Corporation

Report Card
C+
Overall Grade
C
Credit Reporting Grade
First Advantage Corporation is rated overall in the bottom 48 percentile (out of 100) based on 71 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner98.6%
Resolutions Disputed by Customer18.3%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
First Advantage Corporation logo

Grade Summary

Overall, First Advantage Corporation received a grade of "C+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. First Advantage Corporation is rated "C" in Credit Reporting. Click on any of the financial products to see how First Advantage Corporation compares.

Overview

First Advantage Corporation has received 71 consumer complaints since December, 2012 – more than 90% of other banks.

Of those complaints, 98.6% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' First Advantage Corporation meets the 60-day response deadline less frequently than 50.4% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 18.3% of customers dispute First Advantage Corporation's response to complaints — better than 51.2% of other companies.

Most of First Advantage Corporation's customers complain about credit reportings with the primary issue being "incorrect information on credit report."

Complaints by Product
Complaints by State
Complaints Against First Advantage Corporation
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Credit reportingIncorrect information on credit report26
2Credit reportingIncorrect information on credit report23
3Credit reportingIncorrect information on credit report10
4Bank account or serviceOther bank product/serviceAccount opening, closing, or management5
5Credit reportingImproper use of my credit report4
6Credit reportingUnable to get credit report/credit score3
7Credit reportingImproper use of my credit report3
8Credit reportingCredit monitoring or identity protection2
9Credit reportingCredit reporting company's investigation2
10Credit reportingIncorrect information on credit report2
Responses From First Advantage Corporation
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation8888 (100%)17 (19.3%)
2Closed10 (0%)0 (0%)
Complaints over the Past Year