First American Title Insurance Company

Report Card
C
Overall Grade
C+
Mortgages Grade
First American Title Insurance Company is rated overall in the bottom 29 percentile (out of 100) based on 38 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer28.9%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
First American Title Insurance Company logo

Grade Summary

Overall, First American Title Insurance Company received a grade of "C" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. First American Title Insurance Company is rated "C+" in Mortgages. Click on any of the financial products to see how First American Title Insurance Company compares.

Overview

First American Title Insurance Company has received 38 consumer complaints since June, 2013 – more than 84% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' First American Title Insurance Company meets the 60-day response deadline more frequently than 72.1% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 28.9% of customers dispute First American Title Insurance Company's response to complaints — worse than 87.9% of other companies.

Most of First American Title Insurance Company's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."

Complaints by Product
Complaints by State
Complaints Against First American Title Insurance Company
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageOther mortgageLoan modification,collection,foreclosure13
2MortgageOther mortgageLoan servicing, payments, escrow account7
3MortgageConventional fixed mortgageLoan servicing, payments, escrow account4
4MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure3
5MortgageOther mortgageSettlement process and costs3
6MortgageConventional fixed mortgageSettlement process and costs3
7Bank account or serviceOther bank product/serviceAccount opening, closing, or management2
8MortgageOther mortgageCredit decision / Underwriting1
9MortgageOther mortgageOther1
10MortgageHome equity loan or line of creditApplication, originator, mortgage broker1
Responses From First American Title Insurance Company
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation4545 (100%)11 (24.4%)
Complaints over the Past Year