Grades are also broken down by the financial products offered be each institution. First American Title Insurance Company is rated "C+" in Mortgages. Click on any of the financial products to see how First American Title Insurance Company compares.
First American Title Insurance Company has received 38 consumer complaints since June, 2013 – more than 84% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' First American Title Insurance Company meets the 60-day response deadline more frequently than 72.1% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 28.9% of customers dispute First American Title Insurance Company's response to complaints — worse than 87.9% of other companies.
Most of First American Title Insurance Company's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Other mortgage||Loan modification,collection,foreclosure||13|
|2||Mortgage||Other mortgage||Loan servicing, payments, escrow account||7|
|3||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||4|
|4||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||3|
|5||Mortgage||Other mortgage||Settlement process and costs||3|
|6||Mortgage||Conventional fixed mortgage||Settlement process and costs||3|
|7||Bank account or service||Other bank product/service||Account opening, closing, or management||2|
|8||Mortgage||Other mortgage||Credit decision / Underwriting||1|
|10||Mortgage||Home equity loan or line of credit||Application, originator, mortgage broker||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||45||45 (100%)||11 (24.4%)|