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First Associates Loan Servicing LLC — Overview
D Overall
First Associates Loan Servicing LLC is rated overall in the bottom 25th percentile based on 295 customer complaints.

Statistics

Number of Complaints295 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer5.7%
Complaints Resolved in Customer's Favor92.5%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
25th
percentile

Contact Information

Not Available

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First Associates Loan Servicing LLC — Summary

First Associates Loan Servicing LLC is ranked 308th out of 3,648 banks. That puts First Associates Loan in the bottom 25th percentile and gives them an overall grade of "D". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 295 complaints against First Associates Loan and 1,002,502 complaints total.

Of the 295 complaints again First Associates Loan, there have been 47 in the passed 18 months. Of those 47 complaints, 92.5% have been resolved in the customers favor, 5.7% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. First Associates Loan Servicing LLC is graded in 0 categories of financial products they offer. The top 3 categories are Student Loan, Debt Collection and Payday Loan.

First Associates Loan Servicing LLC is rated

Click here to see Complete First Associates Loan Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against First Associates Loan Servicing LLC. Click here to see all complaints against First Associates Loan.

# Product Sub-Product Issue Count
1 Student loan Private student loan Dealing with your lender or servicer 11
2 Student loan Private student loan Struggling to repay your loan 8
3 Student loan Private student loan Getting a loan 7
4 Student loan Non-federal student loan Can't repay my loan 6
5 Student loan Non-federal student loan Dealing with my lender or servicer 5
6 Debt collection Private student loan debt Written notification about debt 3
7 Debt collection Private student loan debt Attempts to collect debt not owed 2
8 Debt collection Non-federal student loan False statements or representation 1
9 Debt collection Non-federal student loan Disclosure verification of debt 1
10 Student loan Federal student loan servicing Struggling to repay your loan 1
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/first-associates-loan-servicing-llc