First Associates Loan BankRank.org
Statistics
| Number of Complaints | 295 (0 In Progress) |
|---|---|
| Complaints per $100K of Deposits | — |
| Complaints Resolved in a Timely Manner | 100.0% |
| Resolutions Disputed by Customer | 5.7% |
| Complaints Resolved in Customer's Favor | 92.5% |
Financial Report
| Established | — |
|---|---|
| FDIC Certificate # | — |
| Number of Branches | — (— International) |
| Total Assets | — |
| Total Deposits | — |
| Total Equity Held | — |
| Quarterly Net Income | — |
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First Associates Loan Servicing LLC is ranked 308th out of 3,648 banks. That puts First Associates Loan in the bottom 25th percentile and gives them an overall grade of "D". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 295 complaints against First Associates Loan and 1,002,502 complaints total.
Of the 295 complaints again First Associates Loan, there have been 47 in the passed 18 months. Of those 47 complaints, 92.5% have been resolved in the customers favor, 5.7% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. First Associates Loan Servicing LLC is graded in 0 categories of financial products they offer. The top 3 categories are Student Loan, Debt Collection and Payday Loan.
First Associates Loan Servicing LLC is rated
Click here to see Complete First Associates Loan Report Card »
Below is the list of the top 10 complaint reasons against First Associates Loan Servicing LLC. Click here to see all complaints against First Associates Loan.
| # | Product | Sub-Product | Issue | Count |
|---|---|---|---|---|
| 1 | Student loan | Private student loan | Dealing with your lender or servicer | 11 |
| 2 | Student loan | Private student loan | Struggling to repay your loan | 8 |
| 3 | Student loan | Private student loan | Getting a loan | 7 |
| 4 | Student loan | Non-federal student loan | Can't repay my loan | 6 |
| 5 | Student loan | Non-federal student loan | Dealing with my lender or servicer | 5 |
| 6 | Debt collection | Private student loan debt | Written notification about debt | 3 |
| 7 | Debt collection | Private student loan debt | Attempts to collect debt not owed | 2 |
| 8 | Debt collection | Non-federal student loan | False statements or representation | 1 |
| 9 | Debt collection | Non-federal student loan | Disclosure verification of debt | 1 |
| 10 | Student loan | Federal student loan servicing | Struggling to repay your loan | 1 |