Grades are also broken down by the financial products offered be each institution. First Citizens is rated "A" in Mortgages, and "B+" in Bank Account Services. Click on any of the financial products to see how First Citizens compares.
First Citizens has received 83 consumer complaints since December, 2011 – more than 91% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' First Citizens meets the 60-day response deadline more frequently than 85.2% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 24.1% of customers dispute First Citizens's response to complaints — worse than 76.3% of other companies.
Most of First Citizens's customers complain about bank account or services with the primary issue being "account opening, closing, or management."
First Citizens is primarily a commercial bank with a commercial lending specialization. First Citizens is based in Raleigh, North Carolina and is the 48th largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, First Citizens receives far more complaints than most other banks. First Citizens recieves more complaints per customer than 97% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Bank account or service||Checking account||Account opening, closing, or management||14|
|2||Bank account or service||Other bank product/service||Account opening, closing, or management||11|
|3||Bank account or service||Checking account||Deposits and withdrawals||9|
|4||Bank account or service||Checking account||Problems caused by my funds being low||6|
|5||Mortgage||Other mortgage||Application, originator, mortgage broker||6|
|6||Bank account or service||Checking account||Making/receiving payments, sending money||5|
|7||Mortgage||Other mortgage||Loan modification,collection,foreclosure||5|
|8||Mortgage||Other mortgage||Loan servicing, payments, escrow account||4|
|9||Bank account or service||Savings account||Account opening, closing, or management||3|
|10||Bank account or service||(CD) Certificate of deposit||Account opening, closing, or management||3|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||80||80 (100%)||18 (22.5%)|
|2||Closed with monetary relief||7||7 (100%)||0 (0%)|
|3||Closed||6||6 (100%)||0 (0%)|
|4||Closed with non-monetary relief||5||5 (100%)||0 (0%)|
|5||Closed without relief||5||5 (100%)||3 (60%)|