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First Citizens Bancshares, Inc. — Overview
B+ Overall
First Citizens Bancshares, Inc. is rated overall in the top 80th percentile based on 350 customer complaints.

Statistics

Number of Complaints350 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer3.2%
Complaints Resolved in Customer's Favor100.0%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
80th
percentile

Contact Information

Not Available

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First Citizens Bancshares, Inc. — Summary

First Citizens Bancshares, Inc. is ranked 84th out of 3,688 banks. That puts First Citizens Bancshares in the top 80th percentile and gives them an overall grade of "B+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 350 complaints against First Citizens Bancshares and 1,058,614 complaints total.

Of the 350 complaints again First Citizens Bancshares, there have been 48 in the passed 18 months. Of those 48 complaints, 100.0% have been resolved in the customers favor, 3.2% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. First Citizens Bancshares, Inc. is graded in 1 category of financial products they offer. The top 3 categories are Checking or Savings Account, Mortgage and Credit Reporting.

First Citizens Bancshares, Inc. is rated "A" in Checking or Savings Account.

Click here to see Complete First Citizens Bancshares Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against First Citizens Bancshares, Inc.. Click here to see all complaints against First Citizens Bancshares.

# Product Sub-Product Issue Count
1 Checking or savings account Checking account Managing an account 11
2 Checking or savings account Other banking product or service Managing an account 4
3 Credit reporting Credit reporting Incorrect information on your report 3
4 Mortgage Home equity loan or line of credit (HELOC) Trouble during payment process 3
5 Checking or savings account Checking account Closing an account 2
6 Student loan Private student loan Dealing with your lender or servicer 2
7 Payday loan Personal line of credit Problem when making payments 2
8 Mortgage Home equity loan or line of credit (HELOC) Struggling to pay mortgage 2
9 Checking or savings account Checking account Problem with a lender or other company charging your account 2
10 Debt collection I do not know Attempts to collect debt not owed 2
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/first-citizens-bancshares-inc