First Citizens Bancshares BankRank.org
|Number of Complaints||350 (0 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||3.2%|
|Complaints Resolved in Customer's Favor||100.0%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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First Citizens Bancshares, Inc. is ranked 84th out of 3,688 banks. That puts First Citizens Bancshares in the top 80th percentile and gives them an overall grade of "B+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 350 complaints against First Citizens Bancshares and 1,058,614 complaints total.
Of the 350 complaints again First Citizens Bancshares, there have been 89 in the passed 18 months. Of those 89 complaints, 100.0% have been resolved in the customers favor, 3.2% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. First Citizens Bancshares, Inc. is graded in 1 category of financial products they offer. The top 3 categories are Checking or Savings Account, Mortgage and Credit Reporting.
First Citizens Bancshares, Inc. is rated "A" in Checking or Savings Account.
Click here to see Complete First Citizens Bancshares Report Card »
Below is the list of the top 10 complaint reasons against First Citizens Bancshares, Inc.. Click here to see all complaints against First Citizens Bancshares.
|1||Checking or savings account||Checking account||Managing an account||23|
|2||Checking or savings account||Checking account||Problem caused by your funds being low||8|
|3||Credit reporting||Credit reporting||Incorrect information on your report||6|
|4||Checking or savings account||Checking account||Closing an account||5|
|5||Checking or savings account||Other banking product or service||Managing an account||5|
|6||Mortgage||Conventional home mortgage||Trouble during payment process||3|
|7||Mortgage||Home equity loan or line of credit (HELOC)||Trouble during payment process||3|
|8||Checking or savings account||Checking account||Problem with a lender or other company charging your account||3|
|9||Mortgage||Conventional home mortgage||Struggling to pay mortgage||2|
|10||Checking or savings account||Other banking product or service||Problem caused by your funds being low||2|