First Data Corporation

Report Card
C
Overall Grade
C
Debt Collection Grade
D
Credit Reporting Grade
D
Bank Account Services Grade
First Data Corporation is rated overall in the bottom 29 percentile (out of 100) based on 250 customer complaints.

Statistics

Complaints Currently In-Progress5
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner68.8%
Resolutions Disputed by Customer12.4%
Average Time Until Resolution13 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
First Data Corporation logo

Grade Summary

Overall, First Data Corporation received a grade of "C" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. First Data Corporation is rated "C" in Debt Collection, "D" in Credit Reporting, and "D" in Bank Account Services. Click on any of the financial products to see how First Data Corporation compares.

Overview

First Data Corporation has received 250 consumer complaints since November, 2012 – more than 96% of other banks.

Of those complaints, 68.8% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' First Data Corporation meets the 60-day response deadline less frequently than 93.8% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 12.4% of customers dispute First Data Corporation's response to complaints — better than 76.8% of other companies.

Most of First Data Corporation's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against First Data Corporation
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed33
2Bank account or serviceOther bank product/serviceAccount opening, closing, or management21
3Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed19
4Debt collectionCont'd attempts collect debt not owed18
5Bank account or serviceChecking accountMaking/receiving payments, sending money18
6Credit reportingIncorrect information on credit report12
7Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed12
8Bank account or serviceOther bank product/serviceMaking/receiving payments, sending money11
9Debt collectionOther (phone, health club, etc.)False statements or representation11
10Bank account or serviceChecking accountDeposits and withdrawals11
Responses From First Data Corporation
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation261199 (76.2%)41 (15.7%)
2Closed with non-monetary relief2715 (55.6%)3 (11.1%)
3Closed1311 (84.6%)2 (15.4%)
4Closed with monetary relief1311 (84.6%)1 (7.7%)
5In progress44 (100%)0 (0%)
Complaints over the Past Year