Grades are also broken down by the financial products offered be each institution. First Data Corporation is rated "C" in Debt Collection, "D" in Credit Reporting, and "D" in Bank Account Services. Click on any of the financial products to see how First Data Corporation compares.
First Data Corporation has received 250 consumer complaints since November, 2012 – more than 96% of other banks.
Of those complaints, 68.8% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' First Data Corporation meets the 60-day response deadline less frequently than 93.8% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 12.4% of customers dispute First Data Corporation's response to complaints — better than 76.8% of other companies.
Most of First Data Corporation's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Other (phone, health club, etc.)||Cont'd attempts collect debt not owed||33|
|2||Bank account or service||Other bank product/service||Account opening, closing, or management||21|
|3||Debt collection||Other (phone, health club, etc.)||Cont'd attempts collect debt not owed||19|
|4||Debt collection||Cont'd attempts collect debt not owed||18|
|5||Bank account or service||Checking account||Making/receiving payments, sending money||18|
|6||Credit reporting||Incorrect information on credit report||12|
|7||Debt collection||Other (phone, health club, etc.)||Cont'd attempts collect debt not owed||12|
|8||Bank account or service||Other bank product/service||Making/receiving payments, sending money||11|
|9||Debt collection||Other (phone, health club, etc.)||False statements or representation||11|
|10||Bank account or service||Checking account||Deposits and withdrawals||11|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||261||199 (76.2%)||41 (15.7%)|
|2||Closed with non-monetary relief||27||15 (55.6%)||3 (11.1%)|
|3||Closed||13||11 (84.6%)||2 (15.4%)|
|4||Closed with monetary relief||13||11 (84.6%)||1 (7.7%)|
|5||In progress||4||4 (100%)||0 (0%)|