First Federal Credit Control

Report Card
C
Overall Grade
C+
Debt Collection Grade
First Federal Credit Control is rated overall in the bottom 32 percentile (out of 100) based on 45 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer24.4%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
First Federal Credit Control logo

Grade Summary

Overall, First Federal Credit Control received a grade of "C" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. First Federal Credit Control is rated "C+" in Debt Collection. Click on any of the financial products to see how First Federal Credit Control compares.

Overview

First Federal Credit Control has received 45 consumer complaints since August, 2013 – more than 86% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' First Federal Credit Control meets the 60-day response deadline more frequently than 65.9% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 24.4% of customers dispute First Federal Credit Control's response to complaints — worse than 77.9% of other companies.

Most of First Federal Credit Control's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against First Federal Credit Control
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionMedicalCont'd attempts collect debt not owed11
2Debt collectionMedicalCont'd attempts collect debt not owed8
3Debt collectionMedicalFalse statements or representation7
4Debt collectionMedicalDisclosure verification of debt6
5Debt collectionDisclosure verification of debt3
6Debt collectionCont'd attempts collect debt not owed3
7Debt collectionOther (phone, health club, etc.)Disclosure verification of debt3
8Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed2
9Debt collectionMedicalDisclosure verification of debt2
10Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed2
Responses From First Federal Credit Control
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation5959 (100%)15 (25.4%)
Complaints over the Past Year