Grades are also broken down by the financial products offered be each institution. First Federal Credit Control is rated "C+" in Debt Collection. Click on any of the financial products to see how First Federal Credit Control compares.
First Federal Credit Control has received 45 consumer complaints since August, 2013 – more than 86% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' First Federal Credit Control meets the 60-day response deadline more frequently than 65.9% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 24.4% of customers dispute First Federal Credit Control's response to complaints — worse than 77.9% of other companies.
Most of First Federal Credit Control's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Medical||Cont'd attempts collect debt not owed||11|
|2||Debt collection||Medical||Cont'd attempts collect debt not owed||8|
|3||Debt collection||Medical||False statements or representation||7|
|4||Debt collection||Medical||Disclosure verification of debt||6|
|5||Debt collection||Disclosure verification of debt||3|
|6||Debt collection||Cont'd attempts collect debt not owed||3|
|7||Debt collection||Other (phone, health club, etc.)||Disclosure verification of debt||3|
|8||Debt collection||Other (phone, health club, etc.)||Cont'd attempts collect debt not owed||2|
|9||Debt collection||Medical||Disclosure verification of debt||2|
|10||Debt collection||Other (phone, health club, etc.)||Cont'd attempts collect debt not owed||2|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||59||59 (100%)||15 (25.4%)|