Grades are also broken down by the financial products offered be each institution. First National Bank of Omaha is rated "A" in Mortgages, "A" in Debt Collection, "D" in Credit Cards, and "B-" in Bank Account Services. Click on any of the financial products to see how First National Bank of Omaha compares.
First National Bank of Omaha has received 430 consumer complaints since December, 2011 – more than 97% of other banks.
Of those complaints, 96.5% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' First National Bank of Omaha meets the 60-day response deadline less frequently than 62.7% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 22.1% of customers dispute First National Bank of Omaha's response to complaints — worse than 66.4% of other companies.
Most of First National Bank of Omaha's customers complain about credit cards with the primary issue being "billing disputes."
First National Bank of Omaha is primarily a commercial bank with no specific specialization. First National Bank of Omaha is based in Omaha, Nebraska and is the 59th largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, First National Bank of Omaha receives far more complaints than most other banks. First National Bank of Omaha recieves more complaints per customer than 99% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Credit card||Billing disputes||57|
|2||Credit card||APR or interest rate||45|
|3||Credit card||Closing/Cancelling account||37|
|5||Credit card||Identity theft / Fraud / Embezzlement||22|
|6||Credit card||Credit determination||20|
|7||Credit card||Credit line increase/decrease||18|
|8||Credit card||Customer service / Customer relations||15|
|9||Credit card||Late fee||14|
|10||Bank account or service||Checking account||Account opening, closing, or management||13|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||290||278 (95.9%)||71 (24.5%)|
|2||Closed with monetary relief||67||66 (98.5%)||10 (14.9%)|
|3||Closed without relief||42||42 (100%)||14 (33.3%)|
|4||Closed||29||29 (100%)||10 (34.5%)|
|5||Closed with non-monetary relief||29||29 (100%)||3 (10.3%)|
|6||Closed with relief||27||24 (88.9%)||1 (3.7%)|
|7||In progress||3||3 (100%)||0 (0%)|