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First National Bank of Omaha — Overview
B- Overall
First National Bank of Omaha is rated overall in the top 58th percentile based on 1,014 customer complaints.

Statistics

Number of Complaints1,014 (0 In Progress)
Complaints per $100K of Deposits6.01
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer4.6%
Complaints Resolved in Customer's Favor100.0%

Financial Report

EstablishedJanuary, 1857
FDIC Certificate #05452
Number of Branches128 (0 International)
Total Assets$19.9 Million
Total Deposits$16.9 Million
Total Equity Held$2.0 Million
Quarterly Net Income$0.1 Million
58th
percentile

Contact Information

Cooperate Headquarters
1620 Dodge Street
Omaha, NE 68197

Website
www.firstnational.com

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Other Names and Websites
Other Names (or Trade Names)
First National Bank
First National Bank Iowa
First National Bank Southwest
First National Bank North Platte
First National Bank Fremont
Castle Bank

† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.

First National Bank of Omaha — Summary

First National Bank of Omaha is ranked 143rd out of 3,688 banks. That puts First National Bank of Omaha in the top 66th percentile and gives them an overall grade of "B-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 1,014 complaints against First National Bank of Omaha and 1,058,614 complaints total.

Of the 1,014 complaints again First National Bank of Omaha, there have been 269 in the passed 18 months. Of those 269 complaints, 100.0% have been resolved in the customers favor, 4.6% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, First National Bank of Omaha has $16.9 million is customer deposits which means there are 6.01 complains per $100K in customer deposits.

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. First National Bank of Omaha is graded in 1 category of financial products they offer. The top 3 categories are Credit Card, Credit Reporting and Debt Collection.

First National Bank of Omaha is rated "B+" in Credit Card.

Click here to see Complete First National Bank of Omaha Report Card »

Financial Summary

First National Bank of Omaha was established and FDIC insured in January, 1857. Based on its asset concentration, this institution specializes in commercial lending. First National Bank of Omaha has $19.9 Million is assets (86th overall) and holds $16.9 Million is customer deposits (83rd overall).

First National Bank of Omaha has 128 domestic offices and 0 foreign offices. Click here to see map of all offices.

Alternative names for this Institution include: First National Bank, First National Bank Iowa, First National Bank Southwest, First National Bank North Platte and First National Bank Fremont.

Click here to see complete financial report or to see full history.

Most Recent Complaints

Below is the list of the top 10 complaint reasons against First National Bank of Omaha. Click here to see all complaints against First National Bank of Omaha.

# Product Sub-Product Issue Count
1 Credit card General-purpose credit card or charge card Problem with a purchase shown on your statement 30
2 Credit reporting Credit reporting Incorrect information on your report 27
3 Credit card General-purpose credit card or charge card Other features, terms, or problems 24
4 Credit card General-purpose credit card or charge card Fees or interest 17
5 Credit card General-purpose credit card or charge card Getting a credit card 13
6 Credit reporting Credit reporting Improper use of your report 13
7 Credit card Identity theft / Fraud / Embezzlement 11
8 Credit card General-purpose credit card or charge card Problem when making payments 10
9 Debt collection Credit card debt Written notification about debt 9
10 Credit card General-purpose credit card or charge card Trouble using your card 7
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/first-national-bank-of-omaha