First National Bank of Omaha

Report Card
C
Overall Grade
A
Mortgages Grade
A
Debt Collection Grade
D
Credit Cards Grade
First National Bank of Omaha is rated overall in the bottom 28 percentile (out of 100) based on 430 customer complaints.

Statistics

Complaints Currently In-Progress4
Complaints per $100K of Deposits29.7
Complaints Resolved in a Timely Manner96.5%
Resolutions Disputed by Customer22.1%
Average Time Until Resolution29 days

Financial Report

Owner CorporationLauritzen Corporation
EstablishedJanuary, 1857
FDIC InsuredJanuary, 1934
FDIC Certificate #005452
Number of Branches127
Total Assets$17 Million (59th)
Total Deposits$14.5 Million (53rd)
Total Equity$1.7 Million (64th)
Quartarly Net Income$56.8 Thousand (44th)

Contact Information

Corporate Headquarters
1620 Dodge Street
Omaha, NE 68197
United Statesflag
Website
www.firstnational.com
Data Summary
First National Bank of Omaha logo

Grade Summary

Overall, First National Bank of Omaha received a grade of "C" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. First National Bank of Omaha is rated "A" in Mortgages, "A" in Debt Collection, "D" in Credit Cards, and "B-" in Bank Account Services. Click on any of the financial products to see how First National Bank of Omaha compares.

Overview

First National Bank of Omaha has received 430 consumer complaints since December, 2011 – more than 97% of other banks.

Of those complaints, 96.5% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' First National Bank of Omaha meets the 60-day response deadline less frequently than 62.7% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 22.1% of customers dispute First National Bank of Omaha's response to complaints — worse than 66.4% of other companies.

Most of First National Bank of Omaha's customers complain about credit cards with the primary issue being "billing disputes."

First National Bank of Omaha is primarily a commercial bank with no specific specialization. First National Bank of Omaha is based in Omaha, Nebraska and is the 59th largest FDIC insured bank in America.

Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.

However, even after adjusting for bank size and number of customers, First National Bank of Omaha receives far more complaints than most other banks. First National Bank of Omaha recieves more complaints per customer than 99% of other banks – customers are significantly more likely to file complaints than customers of most other banks.

Corporate Headquarters
Complaints by Product
Complaints by State
Complaints Against First National Bank of Omaha
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Credit cardBilling disputes57
2Credit cardAPR or interest rate45
3Credit cardClosing/Cancelling account37
4Credit cardOther27
5Credit cardIdentity theft / Fraud / Embezzlement22
6Credit cardCredit determination20
7Credit cardCredit line increase/decrease18
8Credit cardCustomer service / Customer relations15
9Credit cardLate fee14
10Bank account or serviceChecking accountAccount opening, closing, or management13
Responses From First National Bank of Omaha
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation290278 (95.9%)71 (24.5%)
2Closed with monetary relief6766 (98.5%)10 (14.9%)
3Closed without relief4242 (100%)14 (33.3%)
4Closed2929 (100%)10 (34.5%)
5Closed with non-monetary relief2929 (100%)3 (10.3%)
6Closed with relief2724 (88.9%)1 (3.7%)
7In progress33 (100%)0 (0%)
Complaints over the Past Year