First National Collection Bureau, Inc.

Report Card
B-
Overall Grade
B
Debt Collection Grade
First National Collection Bureau, Inc. is rated overall in the top 63 percentile (out of 100) based on 223 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner94.6%
Resolutions Disputed by Customer9%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
First National Collection Bureau, Inc. logo

Grade Summary

Overall, First National Collection Bureau, Inc. received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. First National Collection Bureau, and Inc. is rated "B" in Debt Collection. Click on any of the financial products to see how First National Collection Bureau, Inc. compares.

Overview

First National Collection Bureau, Inc. has received 223 consumer complaints since August, 2013 – more than 95% of other banks.

Of those complaints, 94.6% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' First National Collection Bureau, Inc. meets the 60-day response deadline less frequently than 70.4% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 9% of customers dispute First National Collection Bureau, Inc.'s response to complaints — better than 87.5% of other companies.

Most of First National Collection Bureau, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against First National Collection Bureau, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionCont'd attempts collect debt not owed48
2Debt collectionCredit cardCont'd attempts collect debt not owed46
3Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed44
4Debt collectionCredit cardCont'd attempts collect debt not owed22
5Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed15
6Debt collectionCommunication tactics14
7Debt collectionCredit cardFalse statements or representation13
8Debt collectionOther (phone, health club, etc.)Disclosure verification of debt12
9Debt collectionCredit cardCont'd attempts collect debt not owed11
10Debt collectionCredit cardTaking/threatening an illegal action8
Responses From First National Collection Bureau, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation344332 (96.5%)28 (8.1%)
Complaints over the Past Year