Grades are also broken down by the financial products offered be each institution. First Niagara Bank is rated "A-" in Mortgages, "B+" in Credit Cards, "C" in Bank Account Services, and "A" in Consumer Loans. Click on any of the financial products to see how First Niagara Bank compares.
First Niagara Bank has received 328 consumer complaints since December, 2011 – more than 96% of other banks.
Of those complaints, 96% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' First Niagara Bank meets the 60-day response deadline less frequently than 65.3% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 14% of customers dispute First Niagara Bank's response to complaints — better than 69.2% of other companies.
Most of First Niagara Bank's customers complain about bank account or services with the primary issue being "account opening, closing, or management."
First Niagara Bank is primarily a commercial bank with a commercial lending specialization. First Niagara Bank is based in Buffalo, New York and is the 33rd largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, First Niagara Bank receives far more complaints than most other banks. First Niagara Bank recieves more complaints per customer than 98% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Bank account or service||Checking account||Account opening, closing, or management||71|
|2||Bank account or service||Checking account||Deposits and withdrawals||42|
|3||Bank account or service||Checking account||Problems caused by my funds being low||40|
|4||Bank account or service||Checking account||Using a debit or ATM card||18|
|5||Mortgage||Other mortgage||Loan modification,collection,foreclosure||17|
|6||Bank account or service||Other bank product/service||Account opening, closing, or management||13|
|7||Credit card||Billing disputes||11|
|8||Mortgage||Other mortgage||Loan servicing, payments, escrow account||11|
|9||Bank account or service||Savings account||Account opening, closing, or management||9|
|10||Credit card||Identity theft / Fraud / Embezzlement||9|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||237||227 (95.8%)||39 (16.5%)|
|2||Closed with monetary relief||67||66 (98.5%)||3 (4.5%)|
|3||Closed with non-monetary relief||48||47 (97.9%)||10 (20.8%)|
|4||Closed without relief||7||7 (100%)||1 (14.3%)|
|5||Closed with relief||5||5 (100%)||2 (40%)|
|6||Closed||2||2 (100%)||0 (0%)|
|7||Untimely response||1||0 (0%)||0 (0%)|