First Niagara Bank

Report Card
A
Overall Grade
A-
Mortgages Grade
B+
Credit Cards Grade
C
Bank Account Services Grade
First Niagara Bank is rated overall in the top 94 percentile (out of 100) based on 328 customer complaints.

Statistics

Complaints Currently In-Progress5
Complaints per $100K of Deposits11.6
Complaints Resolved in a Timely Manner96%
Resolutions Disputed by Customer14%
Average Time Until Resolution17 days

Financial Report

Owner CorporationFirst Niagara Financial Group, Inc.
EstablishedJanuary, 1870
FDIC InsuredJuly, 1943
FDIC Certificate #016004
Number of Branches428
Total Assets$37.9 Million (33rd)
Total Deposits$28.2 Million (32nd)
Total Equity$4.3 Million (35th)
Quartarly Net Income$-912,773 (83rd)

Contact Information

Corporate Headquarters
726 Exchange Street, Suite 700
Buffalo, NY 14210
United Statesflag
Website
http://www.firstniagara.com
Data Summary
First Niagara Bank logo

Grade Summary

Overall, First Niagara Bank received a grade of "A" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. First Niagara Bank is rated "A-" in Mortgages, "B+" in Credit Cards, "C" in Bank Account Services, and "A" in Consumer Loans. Click on any of the financial products to see how First Niagara Bank compares.

Overview

First Niagara Bank has received 328 consumer complaints since December, 2011 – more than 96% of other banks.

Of those complaints, 96% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' First Niagara Bank meets the 60-day response deadline less frequently than 65.3% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 14% of customers dispute First Niagara Bank's response to complaints — better than 69.2% of other companies.

Most of First Niagara Bank's customers complain about bank account or services with the primary issue being "account opening, closing, or management."

First Niagara Bank is primarily a commercial bank with a commercial lending specialization. First Niagara Bank is based in Buffalo, New York and is the 33rd largest FDIC insured bank in America.

Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.

However, even after adjusting for bank size and number of customers, First Niagara Bank receives far more complaints than most other banks. First Niagara Bank recieves more complaints per customer than 98% of other banks – customers are significantly more likely to file complaints than customers of most other banks.

Corporate Headquarters
Complaints by Product
Complaints by State
Complaints Against First Niagara Bank
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Bank account or serviceChecking accountAccount opening, closing, or management71
2Bank account or serviceChecking accountDeposits and withdrawals42
3Bank account or serviceChecking accountProblems caused by my funds being low40
4Bank account or serviceChecking accountUsing a debit or ATM card18
5MortgageOther mortgageLoan modification,collection,foreclosure17
6Bank account or serviceOther bank product/serviceAccount opening, closing, or management13
7Credit cardBilling disputes11
8MortgageOther mortgageLoan servicing, payments, escrow account11
9Bank account or serviceSavings accountAccount opening, closing, or management9
10Credit cardIdentity theft / Fraud / Embezzlement9
Responses From First Niagara Bank
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation237227 (95.8%)39 (16.5%)
2Closed with monetary relief6766 (98.5%)3 (4.5%)
3Closed with non-monetary relief4847 (97.9%)10 (20.8%)
4Closed without relief77 (100%)1 (14.3%)
5Closed with relief55 (100%)2 (40%)
6Closed22 (100%)0 (0%)
7Untimely response10 (0%)0 (0%)
Complaints over the Past Year