Grades are also broken down by the financial products offered be each institution. First Republic Bank is rated "A" in Bank Account Services. Click on any of the financial products to see how First Republic Bank compares.
First Republic Bank has received 21 consumer complaints since May, 2012 – more than 76% of other banks.
Of those complaints, 95.2% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' First Republic Bank meets the 60-day response deadline less frequently than 68.5% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 23.8% of customers dispute First Republic Bank's response to complaints — worse than 75.2% of other companies.
Most of First Republic Bank's customers complain about bank account or services with the primary issue being "account opening, closing, or management."
First Republic Bank is primarily a commercial bank with a commercial lending specialization. First Republic Bank is based in San Francisco, California and is the 28th largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, First Republic Bank receives far more complaints than most other banks. First Republic Bank recieves more complaints per customer than 96% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Bank account or service||(CD) Certificate of deposit||Account opening, closing, or management||3|
|2||Bank account or service||Checking account||Deposits and withdrawals||3|
|3||Mortgage||Home equity loan or line of credit||Application, originator, mortgage broker||2|
|4||Bank account or service||Other bank product/service||Account opening, closing, or management||2|
|5||Mortgage||Other mortgage||Loan modification,collection,foreclosure||2|
|6||Bank account or service||Checking account||Making/receiving payments, sending money||1|
|7||Mortgage||Other mortgage||Application, originator, mortgage broker||1|
|8||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||1|
|9||Consumer loan||Installment loan||Taking out the loan or lease||1|
|10||Money transfers||Domestic (US) money transfer||Fraud or scam||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||19||19 (100%)||4 (21.1%)|
|2||Closed with monetary relief||2||2 (100%)||1 (50%)|
|3||Closed||1||0 (0%)||0 (0%)|