First Republic Bank

Report Card
A
Overall Grade
A
Bank Account Services Grade
First Republic Bank is rated overall in the top 97 percentile (out of 100) based on 21 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits0.6
Complaints Resolved in a Timely Manner95.2%
Resolutions Disputed by Customer23.8%
Average Time Until ResolutionUnknown

Financial Report

Owner Corporation
EstablishedJuly, 2010
FDIC InsuredJuly, 2010
FDIC Certificate #059017
Number of Branches71
Total Assets$46.7 Million (28th)
Total Deposits$35.6 Million (29th)
Total Equity$4.7 Million (31st)
Quartarly Net Income$136 Thousand (26th)

Contact Information

Corporate Headquarters
111 Pine Street
San Francisco, CA 94111
United Statesflag
Website
www.firstrepublic.com
Data Summary
First Republic Bank logo

Grade Summary

Overall, First Republic Bank received a grade of "A" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. First Republic Bank is rated "A" in Bank Account Services. Click on any of the financial products to see how First Republic Bank compares.

Overview

First Republic Bank has received 21 consumer complaints since May, 2012 – more than 76% of other banks.

Of those complaints, 95.2% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' First Republic Bank meets the 60-day response deadline less frequently than 68.5% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 23.8% of customers dispute First Republic Bank's response to complaints — worse than 75.2% of other companies.

Most of First Republic Bank's customers complain about bank account or services with the primary issue being "account opening, closing, or management."

First Republic Bank is primarily a commercial bank with a commercial lending specialization. First Republic Bank is based in San Francisco, California and is the 28th largest FDIC insured bank in America.

Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.

However, even after adjusting for bank size and number of customers, First Republic Bank receives far more complaints than most other banks. First Republic Bank recieves more complaints per customer than 96% of other banks – customers are significantly more likely to file complaints than customers of most other banks.

Corporate Headquarters
Complaints by Product
Complaints by State
Complaints Against First Republic Bank
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Bank account or service(CD) Certificate of depositAccount opening, closing, or management3
2Bank account or serviceChecking accountDeposits and withdrawals3
3MortgageHome equity loan or line of creditApplication, originator, mortgage broker2
4Bank account or serviceOther bank product/serviceAccount opening, closing, or management2
5MortgageOther mortgageLoan modification,collection,foreclosure2
6Bank account or serviceChecking accountMaking/receiving payments, sending money1
7MortgageOther mortgageApplication, originator, mortgage broker1
8MortgageConventional fixed mortgageLoan servicing, payments, escrow account1
9Consumer loanInstallment loanTaking out the loan or lease1
10Money transfersDomestic (US) money transferFraud or scam1
Responses From First Republic Bank
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation1919 (100%)4 (21.1%)
2Closed with monetary relief22 (100%)1 (50%)
3Closed10 (0%)0 (0%)
Complaints over the Past Year