Grades are also broken down by the financial products offered be each institution. First Tennessee Bank is rated "B-" in Mortgages, "A-" in Credit Cards, and "B-" in Bank Account Services. Click on any of the financial products to see how First Tennessee Bank compares.
First Tennessee Bank has received 233 consumer complaints since December, 2011 – more than 95% of other banks.
Of those complaints, 98.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' First Tennessee Bank meets the 60-day response deadline more frequently than 51% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 24.9% of customers dispute First Tennessee Bank's response to complaints — worse than 78.8% of other companies.
Most of First Tennessee Bank's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."
First Tennessee Bank is primarily a commercial bank with a commercial lending specialization. First Tennessee Bank is based in Memphis, Tennessee and is the 43rd largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, First Tennessee Bank receives far more complaints than most other banks. First Tennessee Bank recieves more complaints per customer than 98% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Other mortgage||Loan modification,collection,foreclosure||32|
|2||Mortgage||Home equity loan or line of credit||Loan servicing, payments, escrow account||24|
|3||Bank account or service||Checking account||Deposits and withdrawals||20|
|4||Bank account or service||Checking account||Problems caused by my funds being low||17|
|5||Bank account or service||Checking account||Account opening, closing, or management||17|
|6||Mortgage||Other mortgage||Loan servicing, payments, escrow account||17|
|7||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||16|
|8||Mortgage||Home equity loan or line of credit||Loan modification,collection,foreclosure||13|
|9||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||13|
|10||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||8|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||175||173 (98.9%)||49 (28%)|
|2||Closed without relief||45||44 (97.8%)||12 (26.7%)|
|3||Closed with monetary relief||20||20 (100%)||3 (15%)|
|4||Closed with non-monetary relief||8||8 (100%)||1 (12.5%)|
|5||Closed with relief||5||5 (100%)||0 (0%)|
|6||Closed||4||4 (100%)||1 (25%)|