FirstBank

Report Card
D
Overall Grade
F
Bank Account Services Grade
FirstBank is rated overall in the bottom 7 percentile (out of 100) based on 27 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner96.3%
Resolutions Disputed by Customer33.3%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
FirstBank logo

Grade Summary

Overall, FirstBank received a grade of "D" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. FirstBank is rated "F" in Bank Account Services. Click on any of the financial products to see how FirstBank compares.

Overview

FirstBank has received 27 consumer complaints since March, 2012 – more than 80% of other banks.

Of those complaints, 96.3% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' FirstBank meets the 60-day response deadline less frequently than 63.7% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 33.3% of customers dispute FirstBank's response to complaints — worse than 94% of other companies.

Most of FirstBank's customers complain about bank account or services with the primary issue being "account opening, closing, or management."

Complaints by Product
Complaints by State
Complaints Against FirstBank
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Bank account or serviceChecking accountAccount opening, closing, or management10
2Bank account or serviceChecking accountProblems caused by my funds being low4
3Bank account or serviceChecking accountDeposits and withdrawals3
4Bank account or serviceSavings accountAccount opening, closing, or management2
5MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure1
6Bank account or serviceChecking accountMaking/receiving payments, sending money1
7MortgageHome equity loan or line of creditLoan servicing, payments, escrow account1
8MortgageHome equity loan or line of creditLoan modification,collection,foreclosure1
9Credit cardDelinquent account1
10Credit cardClosing/Cancelling account1
Responses From FirstBank
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation1616 (100%)10 (62.5%)
2Closed with monetary relief76 (85.7%)1 (14.3%)
3Closed without relief55 (100%)0 (0%)
4Closed with non-monetary relief22 (100%)0 (0%)
5Closed11 (100%)1 (100%)
6Closed with relief11 (100%)0 (0%)
Complaints over the Past Year