Grades are also broken down by the financial products offered be each institution. FirstBank is rated "F" in Bank Account Services. Click on any of the financial products to see how FirstBank compares.
FirstBank has received 27 consumer complaints since March, 2012 – more than 80% of other banks.
Of those complaints, 96.3% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' FirstBank meets the 60-day response deadline less frequently than 63.7% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 33.3% of customers dispute FirstBank's response to complaints — worse than 94% of other companies.
Most of FirstBank's customers complain about bank account or services with the primary issue being "account opening, closing, or management."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Bank account or service||Checking account||Account opening, closing, or management||10|
|2||Bank account or service||Checking account||Problems caused by my funds being low||4|
|3||Bank account or service||Checking account||Deposits and withdrawals||3|
|4||Bank account or service||Savings account||Account opening, closing, or management||2|
|5||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||1|
|6||Bank account or service||Checking account||Making/receiving payments, sending money||1|
|7||Mortgage||Home equity loan or line of credit||Loan servicing, payments, escrow account||1|
|8||Mortgage||Home equity loan or line of credit||Loan modification,collection,foreclosure||1|
|9||Credit card||Delinquent account||1|
|10||Credit card||Closing/Cancelling account||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||16||16 (100%)||10 (62.5%)|
|2||Closed with monetary relief||7||6 (85.7%)||1 (14.3%)|
|3||Closed without relief||5||5 (100%)||0 (0%)|
|4||Closed with non-monetary relief||2||2 (100%)||0 (0%)|
|5||Closed||1||1 (100%)||1 (100%)|
|6||Closed with relief||1||1 (100%)||0 (0%)|