Grades are also broken down by the financial products offered be each institution. FirstSource Advantage, and LLC is rated "B-" in Debt Collection. Click on any of the financial products to see how FirstSource Advantage, LLC compares.
FirstSource Advantage, LLC has received 107 consumer complaints since July, 2013 – more than 92% of other banks.
Of those complaints, 95.3% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' FirstSource Advantage, LLC meets the 60-day response deadline less frequently than 67.7% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 14% of customers dispute FirstSource Advantage, LLC's response to complaints — better than 69.1% of other companies.
Most of FirstSource Advantage, LLC's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Medical||Cont'd attempts collect debt not owed||14|
|2||Debt collection||Cont'd attempts collect debt not owed||14|
|3||Debt collection||Credit card||Communication tactics||10|
|4||Debt collection||Communication tactics||9|
|5||Debt collection||Other (phone, health club, etc.)||Cont'd attempts collect debt not owed||9|
|6||Debt collection||Disclosure verification of debt||7|
|7||Debt collection||Credit card||Disclosure verification of debt||6|
|8||Debt collection||Medical||Cont'd attempts collect debt not owed||5|
|9||Debt collection||Medical||Disclosure verification of debt||5|
|10||Debt collection||Medical||Communication tactics||4|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||140||135 (96.4%)||24 (17.1%)|
|2||Closed with monetary relief||1||1 (100%)||0 (0%)|