FirstSource Advantage, LLC

Report Card
C+
Overall Grade
B-
Debt Collection Grade
FirstSource Advantage, LLC is rated overall in the bottom 49 percentile (out of 100) based on 107 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner95.3%
Resolutions Disputed by Customer14%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
FirstSource Advantage, LLC logo

Grade Summary

Overall, FirstSource Advantage, LLC received a grade of "C+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. FirstSource Advantage, and LLC is rated "B-" in Debt Collection. Click on any of the financial products to see how FirstSource Advantage, LLC compares.

Overview

FirstSource Advantage, LLC has received 107 consumer complaints since July, 2013 – more than 92% of other banks.

Of those complaints, 95.3% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' FirstSource Advantage, LLC meets the 60-day response deadline less frequently than 67.7% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 14% of customers dispute FirstSource Advantage, LLC's response to complaints — better than 69.1% of other companies.

Most of FirstSource Advantage, LLC's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against FirstSource Advantage, LLC
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionMedicalCont'd attempts collect debt not owed14
2Debt collectionCont'd attempts collect debt not owed14
3Debt collectionCredit cardCommunication tactics10
4Debt collectionCommunication tactics9
5Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed9
6Debt collectionDisclosure verification of debt7
7Debt collectionCredit cardDisclosure verification of debt6
8Debt collectionMedicalCont'd attempts collect debt not owed5
9Debt collectionMedicalDisclosure verification of debt5
10Debt collectionMedicalCommunication tactics4
Responses From FirstSource Advantage, LLC
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation140135 (96.4%)24 (17.1%)
2Closed with monetary relief11 (100%)0 (0%)
Complaints over the Past Year