Firstsource Business Process Services BankRank.org
|Number of Complaints||407 (0 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||2.4%|
|Complaints Resolved in Customer's Favor||100.0%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Firstsource Business Process Services, LLC is ranked 52nd out of 3,688 banks. That puts Firstsource Business Process Services in the top 88th percentile and gives them an overall grade of "A-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 407 complaints against Firstsource Business Process Services and 1,058,614 complaints total.
Of the 407 complaints again Firstsource Business Process Services, there have been 37 in the passed 18 months. Of those 37 complaints, 100.0% have been resolved in the customers favor, 2.4% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Firstsource Business Process Services, LLC is graded in 1 category of financial products they offer. The top 3 categories are Debt Collection, Credit Reporting and Student Loan.
Firstsource Business Process Services, LLC is rated "B+" in Debt Collection.
Click here to see Complete Firstsource Business Process Services Report Card »
Below is the list of the top 10 complaint reasons against Firstsource Business Process Services, LLC. Click here to see all complaints against Firstsource Business Process Services.
|1||Debt collection||Medical debt||Attempts to collect debt not owed||6|
|2||Debt collection||I do not know||Attempts to collect debt not owed||5|
|3||Debt collection||Medical debt||Written notification about debt||4|
|4||Debt collection||Credit card debt||Attempts to collect debt not owed||4|
|5||Credit reporting||Credit reporting||Incorrect information on your report||3|
|6||Debt collection||Credit card debt||Written notification about debt||3|
|7||Debt collection||I do not know||Written notification about debt||2|
|8||Debt collection||Credit card debt||Threatened to contact someone or share information improperly||1|
|9||Debt collection||I do not know||Communication tactics||1|
|10||Debt collection||Auto debt||Written notification about debt||1|