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Flagstar Bank, Fsb — Overview
D+ Overall
Flagstar Bank, Fsb is rated overall in the bottom 13th percentile based on 2,063 customer complaints.

Statistics

Number of Complaints2,063 (18 In Progress)
Complaints per $100K of Deposits22.37
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer5.3%
Complaints Resolved in Customer's Favor92.4%

Financial Report

EstablishedMay, 1987
FDIC Certificate #32541
Number of Branches99 (0 International)
Total Assets$16.9 Million
Total Deposits$9.2 Million
Total Equity Held$1.7 Million
Quarterly Net Income$-0.0 Million
13th
percentile

Contact Information

Cooperate Headquarters
5151 Corporate Drive
Troy, MI 48098

Website
www.flagstar.com

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Other Names and Websites
Other Names (or Trade Names)
none
Deposit Accepted Websites
none

† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.

Flagstar Bank, Fsb — Summary

Flagstar Bank, Fsb is ranked 299th out of 3,648 banks. That puts Flagstar Bank, Fsb in the bottom 27th percentile and gives them an overall grade of "D+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 2,063 complaints against Flagstar Bank, Fsb and 1,002,502 complaints total.

Of the 2,063 complaints again Flagstar Bank, Fsb, there have been 240 in the passed 18 months. Of those 240 complaints, 92.4% have been resolved in the customers favor, 5.3% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Flagstar Bank, Fsb has $9.2 million is customer deposits which means there are 22.37 complains per $100K in customer deposits.

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Flagstar Bank, Fsb is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Credit Reporting and Checking or Savings Account.

Flagstar Bank, Fsb is rated "C+" in Mortgage.

Click here to see Complete Flagstar Bank, Fsb Report Card »

Financial Summary

Flagstar Bank, Fsb was established and FDIC insured in May, 1987. Based on its asset concentration, this institution specializes in commercial lending. Flagstar Bank, Fsb has $16.9 Million is assets (94th overall) and holds $9.2 Million is customer deposits (111th overall).

Flagstar Bank, Fsb has 99 domestic offices and 0 foreign offices. Click here to see map of all offices.

Click here to see complete financial report or to see full history.

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Flagstar Bank, Fsb. Click here to see all complaints against Flagstar Bank, Fsb.

# Product Sub-Product Issue Count
1 Mortgage Conventional home mortgage Trouble during payment process 38
2 Mortgage Other type of mortgage Trouble during payment process 26
3 Mortgage FHA mortgage Struggling to pay mortgage 21
4 Mortgage Conventional fixed mortgage Loan servicing, payments, escrow account 16
5 Mortgage Conventional home mortgage Struggling to pay mortgage 16
6 Mortgage FHA mortgage Trouble during payment process 12
7 Mortgage Other type of mortgage Struggling to pay mortgage 10
8 Mortgage FHA mortgage Loan modification,collection,foreclosure 8
9 Mortgage Other mortgage Loan servicing, payments, escrow account 7
10 Mortgage FHA mortgage Loan servicing, payments, escrow account 6
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/flagstar-bank-fsb