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Flagstar Bank, Fsb — Overview
C- Overall
Flagstar Bank, Fsb is rated overall in the bottom 26th percentile based on 2,105 customer complaints.


Number of Complaints2,105 (18 In Progress)
Complaints per $100K of Deposits20.47
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer1.9%
Complaints Resolved in Customer's Favor92.8%

Financial Report

EstablishedMay, 1987
FDIC Certificate #32541
Number of Branches107 (0 International)
Total Assets$17.7 Million
Total Deposits$10.3 Million
Total Equity Held$1.7 Million
Quarterly Net Income$0.0 Million

Contact Information

Cooperate Headquarters
5151 Corporate Drive
Troy, MI 48098


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Other Names and Websites
Other Names (or Trade Names)
Desert Community Bank, a Division of Flagstar Bank
Deposit Accepted Websites

† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.

Flagstar Bank, Fsb — Summary

Flagstar Bank, Fsb is ranked 261st out of 3,688 banks. That puts Flagstar Bank, Fsb in the bottom 37th percentile and gives them an overall grade of "C-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 2,105 complaints against Flagstar Bank, Fsb and 1,058,614 complaints total.

Of the 2,105 complaints again Flagstar Bank, Fsb, there have been 88 in the passed 18 months. Of those 88 complaints, 92.8% have been resolved in the customers favor, 1.9% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Flagstar Bank, Fsb has $10.3 million is customer deposits which means there are 20.47 complains per $100K in customer deposits.

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Flagstar Bank, Fsb is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Credit Reporting and Checking or Savings Account.

Flagstar Bank, Fsb is rated "C" in Mortgage.

Click here to see Complete Flagstar Bank, Fsb Report Card »

Financial Summary

Flagstar Bank, Fsb was established and FDIC insured in May, 1987. Based on its asset concentration, this institution specializes in commercial lending. Flagstar Bank, Fsb has $17.7 Million is assets (91st overall) and holds $10.3 Million is customer deposits (106th overall).

Flagstar Bank, Fsb has 107 domestic offices and 0 foreign offices. Click here to see map of all offices.

Alternative names for this Institution include: and Desert Community Bank, a Division of Flagstar Bank.

Click here to see complete financial report or to see full history.

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Flagstar Bank, Fsb. Click here to see all complaints against Flagstar Bank, Fsb.

# Product Sub-Product Issue Count
1 Mortgage Conventional home mortgage Trouble during payment process 29
2 Mortgage FHA mortgage Struggling to pay mortgage 12
3 Mortgage Other type of mortgage Trouble during payment process 11
4 Mortgage Conventional home mortgage Struggling to pay mortgage 6
5 Mortgage FHA mortgage Trouble during payment process 5
6 Mortgage Other type of mortgage Struggling to pay mortgage 3
7 Mortgage FHA mortgage Applying for a mortgage or refinancing an existing mortgage 3
8 Checking or savings account Checking account Managing an account 3
9 Credit reporting Credit reporting Problem with a credit reporting company's investigation into an existing problem 2
10 Debt collection Mortgage debt Written notification about debt 2
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Complaints by Product
Complaints Over Time - By Year
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