Grades are also broken down by the financial products offered be each institution. FNIS (Fidelity National Information Services, Inc.) is rated "B-" in Debt Collection, "D" in Credit Reporting, and "C+" in Bank Account Services. Click on any of the financial products to see how FNIS (Fidelity National Information Services, Inc.) compares.
FNIS (Fidelity National Information Services, Inc.) has received 517 consumer complaints since October, 2012 – more than 97% of other banks.
Of those complaints, 99.4% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' FNIS (Fidelity National Information Services, Inc.) meets the 60-day response deadline more frequently than 57.6% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 24.2% of customers dispute FNIS (Fidelity National Information Services, Inc.)'s response to complaints — worse than 76.8% of other companies.
Most of FNIS (Fidelity National Information Services, Inc.)'s customers complain about credit reportings with the primary issue being "incorrect information on credit report."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Credit reporting||Incorrect information on credit report||122|
|2||Credit reporting||Incorrect information on credit report||109|
|3||Bank account or service||Checking account||Account opening, closing, or management||57|
|4||Credit reporting||Incorrect information on credit report||33|
|5||Bank account or service||Other bank product/service||Account opening, closing, or management||26|
|6||Credit reporting||Improper use of my credit report||24|
|7||Debt collection||Cont'd attempts collect debt not owed||23|
|8||Credit reporting||Incorrect information on credit report||21|
|9||Credit reporting||Unable to get credit report/credit score||20|
|10||Credit reporting||Incorrect information on credit report||16|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||659||654 (99.2%)||158 (24%)|
|2||In progress||2||2 (100%)||0 (0%)|
|3||Closed||1||1 (100%)||0 (0%)|