FNIS (Fidelity National Information Services, Inc.)

Report Card
C
Overall Grade
B-
Debt Collection Grade
D
Credit Reporting Grade
C+
Bank Account Services Grade
FNIS (Fidelity National Information Services, Inc.) is rated overall in the bottom 27 percentile (out of 100) based on 517 customer complaints.

Statistics

Complaints Currently In-Progress3
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.4%
Resolutions Disputed by Customer24.2%
Average Time Until Resolution7 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
FNIS (Fidelity National Information Services, Inc.) logo

Grade Summary

Overall, FNIS (Fidelity National Information Services, Inc.) received a grade of "C" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. FNIS (Fidelity National Information Services, Inc.) is rated "B-" in Debt Collection, "D" in Credit Reporting, and "C+" in Bank Account Services. Click on any of the financial products to see how FNIS (Fidelity National Information Services, Inc.) compares.

Overview

FNIS (Fidelity National Information Services, Inc.) has received 517 consumer complaints since October, 2012 – more than 97% of other banks.

Of those complaints, 99.4% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' FNIS (Fidelity National Information Services, Inc.) meets the 60-day response deadline more frequently than 57.6% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 24.2% of customers dispute FNIS (Fidelity National Information Services, Inc.)'s response to complaints — worse than 76.8% of other companies.

Most of FNIS (Fidelity National Information Services, Inc.)'s customers complain about credit reportings with the primary issue being "incorrect information on credit report."

Complaints by Product
Complaints by State
Complaints Against FNIS (Fidelity National Information Services, Inc.)
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Credit reportingIncorrect information on credit report122
2Credit reportingIncorrect information on credit report109
3Bank account or serviceChecking accountAccount opening, closing, or management57
4Credit reportingIncorrect information on credit report33
5Bank account or serviceOther bank product/serviceAccount opening, closing, or management26
6Credit reportingImproper use of my credit report24
7Debt collectionCont'd attempts collect debt not owed23
8Credit reportingIncorrect information on credit report21
9Credit reportingUnable to get credit report/credit score20
10Credit reportingIncorrect information on credit report16
Responses From FNIS (Fidelity National Information Services, Inc.)
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation659654 (99.2%)158 (24%)
2In progress22 (100%)0 (0%)
3Closed11 (100%)0 (0%)
Complaints over the Past Year