Focus Holding Company

Report Card
B+
Overall Grade
C+
Debt Collection Grade
Focus Holding Company is rated overall in the top 85 percentile (out of 100) based on 105 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer12.4%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Focus Holding Company logo

Grade Summary

Overall, Focus Holding Company received a grade of "B+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Focus Holding Company is rated "C+" in Debt Collection. Click on any of the financial products to see how Focus Holding Company compares.

Overview

Focus Holding Company has received 105 consumer complaints since July, 2013 – more than 92% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Focus Holding Company meets the 60-day response deadline more frequently than 83.1% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 12.4% of customers dispute Focus Holding Company's response to complaints — better than 76.9% of other companies.

Most of Focus Holding Company's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Focus Holding Company
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionCont'd attempts collect debt not owed52
2Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed38
3Debt collectionCommunication tactics28
4Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed18
5Debt collectionOther (phone, health club, etc.)Communication tactics12
6Debt collectionOther (phone, health club, etc.)Disclosure verification of debt8
7Debt collectionOther (phone, health club, etc.)Disclosure verification of debt4
8Debt collectionDisclosure verification of debt4
9Debt collectionOther (phone, health club, etc.)False statements or representation3
10Debt collectionOther (phone, health club, etc.)Improper contact or sharing of info3
Responses From Focus Holding Company
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation196173 (88.3%)23 (11.7%)
2Untimely response60 (0%)0 (0%)
3Closed22 (100%)0 (0%)
Complaints over the Past Year