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Ford Motor Credit Co. — Overview
Ford Motor Credit Co. is rated overall in the bottom 34th percentile based on 623 customer complaints.


Number of Complaints623 (1 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer8.9%
Complaints Resolved in Customer's Favor99.6%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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Ford Motor Credit Co. — Summary

Ford Motor Credit Co. is ranked 273rd out of 3,672 banks. That puts Ford Motor Credit Co. in the bottom 33rd percentile and gives them an overall grade of "D+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 623 complaints against Ford Motor Credit Co. and 979,456 complaints total.

Of the 623 complaints again Ford Motor Credit Co., there have been 225 in the passed 18 months. Of those 225 complaints, 99.6% have been resolved in the customers favor, 8.9% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Ford Motor Credit Co. is graded in 3 categories of financial products they offer. The top 3 categories are Consumer Loan, Vehicle Loan or Lease and Credit Reporting.

Ford Motor Credit Co. is rated "C" in Consumer Loan; "B-" in Vehicle Loan or Lease; and "A" in Credit Reporting.

Click here to see Complete Ford Motor Credit Co. Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Ford Motor Credit Co.. Click here to see all complaints against Ford Motor Credit Co..

# Product Sub-Product Issue Count
1 Credit reporting Credit reporting Incorrect information on your report 35
2 Consumer Loan Vehicle loan Managing the loan or lease 20
3 Vehicle loan or lease Loan Struggling to pay your loan 13
4 Consumer Loan Vehicle lease Managing the loan or lease 12
5 Credit reporting Credit reporting Problem with a credit reporting company's investigation into an existing problem 12
6 Vehicle loan or lease Lease Problems at the end of the loan or lease 12
7 Vehicle loan or lease Loan Managing the loan or lease 11
8 Consumer Loan Vehicle loan Problems when you are unable to pay 10
9 Credit reporting Credit reporting Improper use of your report 9
10 Consumer Loan Vehicle loan Taking out the loan or lease 6
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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