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Ford Motor Credit Co. — Overview
Ford Motor Credit Co. is rated overall in the bottom 27th percentile based on 636 customer complaints.


Number of Complaints636 (4 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer6.8%
Complaints Resolved in Customer's Favor98.3%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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Ford Motor Credit Co. — Summary

Ford Motor Credit Co. is ranked 302nd out of 3,648 banks. That puts Ford Motor Credit Co. in the bottom 26th percentile and gives them an overall grade of "D+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 636 complaints against Ford Motor Credit Co. and 1,002,502 complaints total.

Of the 636 complaints again Ford Motor Credit Co., there have been 217 in the passed 18 months. Of those 217 complaints, 98.3% have been resolved in the customers favor, 6.8% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Ford Motor Credit Co. is graded in 3 categories of financial products they offer. The top 3 categories are Vehicle Loan or Lease, Credit Reporting and Consumer Loan.

Ford Motor Credit Co. is rated "C" in Vehicle Loan or Lease; "B+" in Credit Reporting; and "C+" in Consumer Loan.

Click here to see Complete Ford Motor Credit Co. Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Ford Motor Credit Co.. Click here to see all complaints against Ford Motor Credit Co..

# Product Sub-Product Issue Count
1 Credit reporting Credit reporting Incorrect information on your report 38
2 Consumer Loan Vehicle loan Managing the loan or lease 16
3 Vehicle loan or lease Loan Struggling to pay your loan 14
4 Credit reporting Credit reporting Problem with a credit reporting company's investigation into an existing problem 13
5 Vehicle loan or lease Lease Problems at the end of the loan or lease 12
6 Vehicle loan or lease Loan Managing the loan or lease 12
7 Credit reporting Credit reporting Improper use of your report 10
8 Vehicle loan or lease Loan Problems at the end of the loan or lease 7
9 Consumer Loan Vehicle loan Problems when you are unable to pay 6
10 Debt collection Auto debt Took or threatened to take negative or legal action 6
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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