Ford Motor Credit Co. BankRank.org
|Number of Complaints||686 (4 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||2.3%|
|Complaints Resolved in Customer's Favor||98.4%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Ford Motor Credit Co. is ranked 238th out of 3,688 banks. That puts Ford Motor Credit Co. in the bottom 43nd percentile and gives them an overall grade of "C". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 686 complaints against Ford Motor Credit Co. and 1,058,614 complaints total.
Of the 686 complaints again Ford Motor Credit Co., there have been 228 in the passed 18 months. Of those 228 complaints, 98.4% have been resolved in the customers favor, 2.3% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Ford Motor Credit Co. is graded in 2 categories of financial products they offer. The top 3 categories are Credit Reporting, Vehicle Loan or Lease and Consumer Loan.
Click here to see Complete Ford Motor Credit Co. Report Card »
Below is the list of the top 10 complaint reasons against Ford Motor Credit Co.. Click here to see all complaints against Ford Motor Credit Co..
|1||Credit reporting||Credit reporting||Incorrect information on your report||58|
|2||Credit reporting||Credit reporting||Problem with a credit reporting company's investigation into an existing problem||18|
|3||Vehicle loan or lease||Loan||Struggling to pay your loan||16|
|4||Vehicle loan or lease||Lease||Problems at the end of the loan or lease||15|
|5||Credit reporting||Credit reporting||Improper use of your report||13|
|6||Vehicle loan or lease||Loan||Managing the loan or lease||13|
|7||Vehicle loan or lease||Loan||Problems at the end of the loan or lease||10|
|8||Vehicle loan or lease||Loan||Incorrect information on your report||8|
|9||Vehicle loan or lease||Lease||Managing the loan or lease||8|
|10||Debt collection||Auto debt||Took or threatened to take negative or legal action||7|