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Ford Motor Credit Co. — Overview
Ford Motor Credit Co. is rated overall in the bottom 42nd percentile based on 686 customer complaints.

Statistics

Number of Complaints686 (4 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer2.3%
Complaints Resolved in Customer's Favor98.4%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
42nd
percentile

Contact Information

Not Available

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Ford Motor Credit Co. — Summary

Ford Motor Credit Co. is ranked 238th out of 3,688 banks. That puts Ford Motor Credit Co. in the bottom 43nd percentile and gives them an overall grade of "C". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 686 complaints against Ford Motor Credit Co. and 1,058,614 complaints total.

Of the 686 complaints again Ford Motor Credit Co., there have been 248 in the passed 18 months. Of those 248 complaints, 98.4% have been resolved in the customers favor, 2.3% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Ford Motor Credit Co. is graded in 2 categories of financial products they offer. The top 3 categories are Credit Reporting, Vehicle Loan or Lease and Consumer Loan.

Ford Motor Credit Co. is rated "A" in Credit Reporting; and "D+" in Vehicle Loan or Lease.

Click here to see Complete Ford Motor Credit Co. Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Ford Motor Credit Co.. Click here to see all complaints against Ford Motor Credit Co..

# Product Sub-Product Issue Count
1 Credit reporting Credit reporting Incorrect information on your report 58
2 Credit reporting Credit reporting Problem with a credit reporting company's investigation into an existing problem 18
3 Vehicle loan or lease Loan Struggling to pay your loan 16
4 Vehicle loan or lease Lease Problems at the end of the loan or lease 15
5 Credit reporting Credit reporting Improper use of your report 13
6 Vehicle loan or lease Loan Managing the loan or lease 13
7 Consumer Loan Vehicle loan Managing the loan or lease 12
8 Vehicle loan or lease Loan Problems at the end of the loan or lease 10
9 Vehicle loan or lease Loan Incorrect information on your report 8
10 Vehicle loan or lease Lease Managing the loan or lease 8
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/ford-motor-credit-co