Grades are also broken down by the financial products offered be each institution. Ford Motor Credit Company is rated "C" in Debt Collection, and "B" in Consumer Loans. Click on any of the financial products to see how Ford Motor Credit Company compares.
Ford Motor Credit Company has received 185 consumer complaints since March, 2012 – more than 95% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Ford Motor Credit Company meets the 60-day response deadline more frequently than 71.5% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 20% of customers dispute Ford Motor Credit Company's response to complaints — worse than 56.6% of other companies.
Most of Ford Motor Credit Company's customers complain about consumer loans with the primary issue being "managing the loan or lease."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Consumer loan||Vehicle loan||Managing the loan or lease||62|
|2||Consumer loan||Vehicle loan||Problems when you are unable to pay||43|
|3||Consumer loan||Vehicle loan||Taking out the loan or lease||25|
|4||Consumer loan||Vehicle lease||Managing the loan or lease||18|
|5||Consumer loan||Vehicle loan||Shopping for a loan or lease||16|
|6||Debt collection||Auto||Cont'd attempts collect debt not owed||6|
|7||Debt collection||Auto||Cont'd attempts collect debt not owed||6|
|8||Consumer loan||Vehicle lease||Taking out the loan or lease||6|
|9||Debt collection||Auto||Taking/threatening an illegal action||5|
|10||Debt collection||Auto||False statements or representation||5|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||191||191 (100%)||43 (22.5%)|
|2||Closed with non-monetary relief||25||25 (100%)||2 (8%)|
|3||Closed with monetary relief||17||17 (100%)||2 (11.8%)|
|4||In progress||4||4 (100%)||0 (0%)|