Ford Motor Credit Company

Report Card
B-
Overall Grade
C
Debt Collection Grade
B
Consumer Loans Grade
Ford Motor Credit Company is rated overall in the top 62 percentile (out of 100) based on 185 customer complaints.

Statistics

Complaints Currently In-Progress1
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer20%
Average Time Until Resolution18 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Ford Motor Credit Company logo

Grade Summary

Overall, Ford Motor Credit Company received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Ford Motor Credit Company is rated "C" in Debt Collection, and "B" in Consumer Loans. Click on any of the financial products to see how Ford Motor Credit Company compares.

Overview

Ford Motor Credit Company has received 185 consumer complaints since March, 2012 – more than 95% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Ford Motor Credit Company meets the 60-day response deadline more frequently than 71.5% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 20% of customers dispute Ford Motor Credit Company's response to complaints — worse than 56.6% of other companies.

Most of Ford Motor Credit Company's customers complain about consumer loans with the primary issue being "managing the loan or lease."

Complaints by Product
Complaints by State
Complaints Against Ford Motor Credit Company
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Consumer loanVehicle loanManaging the loan or lease62
2Consumer loanVehicle loanProblems when you are unable to pay43
3Consumer loanVehicle loanTaking out the loan or lease25
4Consumer loanVehicle leaseManaging the loan or lease18
5Consumer loanVehicle loanShopping for a loan or lease16
6Debt collectionAutoCont'd attempts collect debt not owed6
7Debt collectionAutoCont'd attempts collect debt not owed6
8Consumer loanVehicle leaseTaking out the loan or lease6
9Debt collectionAutoTaking/threatening an illegal action5
10Debt collectionAutoFalse statements or representation5
Responses From Ford Motor Credit Company
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation191191 (100%)43 (22.5%)
2Closed with non-monetary relief2525 (100%)2 (8%)
3Closed with monetary relief1717 (100%)2 (11.8%)
4In progress44 (100%)0 (0%)
Complaints over the Past Year