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Franklin American Mortgage Co. — Overview
B- Overall
Franklin American Mortgage Co. is rated overall in the top 62nd percentile based on 227 customer complaints.

Statistics

Number of Complaints227 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer4.9%
Complaints Resolved in Customer's Favor100.0%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
62nd
percentile

Contact Information

Not Available

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Franklin American Mortgage Co. — Summary

Franklin American Mortgage Co. is ranked 155th out of 3,688 banks. That puts Franklin American Mortgage Co. in the top 63nd percentile and gives them an overall grade of "B-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 227 complaints against Franklin American Mortgage Co. and 1,058,614 complaints total.

Of the 227 complaints again Franklin American Mortgage Co., there have been 64 in the passed 18 months. Of those 64 complaints, 100.0% have been resolved in the customers favor, 4.9% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Franklin American Mortgage Co. is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Credit Reporting and Debt Collection.

Franklin American Mortgage Co. is rated "B+" in Mortgage.

Click here to see Complete Franklin American Mortgage Co. Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Franklin American Mortgage Co.. Click here to see all complaints against Franklin American Mortgage Co..

# Product Sub-Product Issue Count
1 Mortgage Conventional home mortgage Trouble during payment process 23
2 Mortgage Other type of mortgage Trouble during payment process 6
3 Mortgage VA mortgage Trouble during payment process 5
4 Mortgage Conventional fixed mortgage Loan servicing, payments, escrow account 4
5 Mortgage FHA mortgage Trouble during payment process 4
6 Mortgage Conventional home mortgage Applying for a mortgage or refinancing an existing mortgage 3
7 Mortgage FHA mortgage Struggling to pay mortgage 3
8 Mortgage Conventional home mortgage Struggling to pay mortgage 3
9 Mortgage Conventional home mortgage Closing on a mortgage 2
10 Credit reporting Incorrect information on credit report 1
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/franklin-american-mortgage-co