BankRank.org logo Franklin American Mortgage Co. BankRank.org

Franklin American Mortgage Co. — Overview
C- Overall
Franklin American Mortgage Co. is rated overall in the bottom 36th percentile based on 216 customer complaints.

Statistics

Number of Complaints216 (1 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer6.2%
Complaints Resolved in Customer's Favor98.8%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
36th
percentile

Contact Information

Not Available

Back to BankRank.org/Banks Top of Page
Franklin American Mortgage Co. — Summary

Franklin American Mortgage Co. is ranked 261st out of 3,648 banks. That puts Franklin American Mortgage Co. in the bottom 36th percentile and gives them an overall grade of "C-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 216 complaints against Franklin American Mortgage Co. and 1,002,502 complaints total.

Of the 216 complaints again Franklin American Mortgage Co., there have been 75 in the passed 18 months. Of those 75 complaints, 98.8% have been resolved in the customers favor, 6.2% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Franklin American Mortgage Co. is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Debt Collection and Credit Reporting.

Franklin American Mortgage Co. is rated "B" in Mortgage.

Click here to see Complete Franklin American Mortgage Co. Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Franklin American Mortgage Co.. Click here to see all complaints against Franklin American Mortgage Co..

# Product Sub-Product Issue Count
1 Mortgage Conventional home mortgage Trouble during payment process 22
2 Mortgage Conventional fixed mortgage Loan servicing, payments, escrow account 13
3 Mortgage FHA mortgage Loan servicing, payments, escrow account 4
4 Mortgage Other type of mortgage Trouble during payment process 4
5 Mortgage Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account 3
6 Mortgage VA mortgage Trouble during payment process 3
7 Mortgage Conventional home mortgage Applying for a mortgage or refinancing an existing mortgage 3
8 Mortgage FHA mortgage Trouble during payment process 3
9 Mortgage FHA mortgage Struggling to pay mortgage 3
10 Mortgage Conventional home mortgage Struggling to pay mortgage 2
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/franklin-american-mortgage-co