Franklin American Mortgage Co. BankRank.org
|Number of Complaints||216 (1 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||6.2%|
|Complaints Resolved in Customer's Favor||98.8%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Franklin American Mortgage Co. is ranked 261st out of 3,648 banks. That puts Franklin American Mortgage Co. in the bottom 36th percentile and gives them an overall grade of "C-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 216 complaints against Franklin American Mortgage Co. and 1,002,502 complaints total.
Of the 216 complaints again Franklin American Mortgage Co., there have been 75 in the passed 18 months. Of those 75 complaints, 98.8% have been resolved in the customers favor, 6.2% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Franklin American Mortgage Co. is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Debt Collection and Credit Reporting.
Franklin American Mortgage Co. is rated "B" in Mortgage.
Click here to see Complete Franklin American Mortgage Co. Report Card »
Below is the list of the top 10 complaint reasons against Franklin American Mortgage Co.. Click here to see all complaints against Franklin American Mortgage Co..
|1||Mortgage||Conventional home mortgage||Trouble during payment process||22|
|2||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||13|
|3||Mortgage||FHA mortgage||Loan servicing, payments, escrow account||4|
|4||Mortgage||Other type of mortgage||Trouble during payment process||4|
|5||Mortgage||Conventional adjustable mortgage (ARM)||Loan servicing, payments, escrow account||3|
|6||Mortgage||VA mortgage||Trouble during payment process||3|
|7||Mortgage||Conventional home mortgage||Applying for a mortgage or refinancing an existing mortgage||3|
|8||Mortgage||FHA mortgage||Trouble during payment process||3|
|9||Mortgage||FHA mortgage||Struggling to pay mortgage||3|
|10||Mortgage||Conventional home mortgage||Struggling to pay mortgage||2|