Franklin American Mortgage Company

Report Card
D
Overall Grade
C-
Mortgages Grade
Franklin American Mortgage Company is rated overall in the bottom 12 percentile (out of 100) based on 57 customer complaints.

Statistics

Complaints Currently In-Progress1
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner96.5%
Resolutions Disputed by Customer26.3%
Average Time Until Resolution25 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Franklin American Mortgage Company logo

Grade Summary

Overall, Franklin American Mortgage Company received a grade of "D" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Franklin American Mortgage Company is rated "C-" in Mortgages. Click on any of the financial products to see how Franklin American Mortgage Company compares.

Overview

Franklin American Mortgage Company has received 57 consumer complaints since March, 2012 – more than 88% of other banks.

Of those complaints, 96.5% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Franklin American Mortgage Company meets the 60-day response deadline less frequently than 63% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 26.3% of customers dispute Franklin American Mortgage Company's response to complaints — worse than 83.1% of other companies.

Most of Franklin American Mortgage Company's customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."

Complaints by Product
Complaints by State
Complaints Against Franklin American Mortgage Company
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageConventional fixed mortgageLoan servicing, payments, escrow account29
2MortgageFHA mortgageLoan servicing, payments, escrow account16
3MortgageOther mortgageLoan servicing, payments, escrow account8
4MortgageFHA mortgageLoan modification,collection,foreclosure3
5MortgageConventional fixed mortgageLoan modification,collection,foreclosure3
6MortgageOther mortgageLoan modification,collection,foreclosure2
7MortgageVA mortgageLoan servicing, payments, escrow account2
8MortgageFHA mortgageCredit decision / Underwriting2
9MortgageConventional fixed mortgageApplication, originator, mortgage broker1
10MortgageFHA mortgageSettlement process and costs1
Responses From Franklin American Mortgage Company
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation5553 (96.4%)17 (30.9%)
2Closed with monetary relief44 (100%)0 (0%)
3Closed with non-monetary relief43 (75%)0 (0%)
4Closed33 (100%)1 (33.3%)
5Closed without relief33 (100%)1 (33.3%)
6Closed with relief11 (100%)0 (0%)
Complaints over the Past Year