Grades are also broken down by the financial products offered be each institution. Franklin American Mortgage Company is rated "C-" in Mortgages. Click on any of the financial products to see how Franklin American Mortgage Company compares.
Franklin American Mortgage Company has received 57 consumer complaints since March, 2012 – more than 88% of other banks.
Of those complaints, 96.5% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Franklin American Mortgage Company meets the 60-day response deadline less frequently than 63% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 26.3% of customers dispute Franklin American Mortgage Company's response to complaints — worse than 83.1% of other companies.
Most of Franklin American Mortgage Company's customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||29|
|2||Mortgage||FHA mortgage||Loan servicing, payments, escrow account||16|
|3||Mortgage||Other mortgage||Loan servicing, payments, escrow account||8|
|4||Mortgage||FHA mortgage||Loan modification,collection,foreclosure||3|
|5||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||3|
|6||Mortgage||Other mortgage||Loan modification,collection,foreclosure||2|
|7||Mortgage||VA mortgage||Loan servicing, payments, escrow account||2|
|8||Mortgage||FHA mortgage||Credit decision / Underwriting||2|
|9||Mortgage||Conventional fixed mortgage||Application, originator, mortgage broker||1|
|10||Mortgage||FHA mortgage||Settlement process and costs||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||55||53 (96.4%)||17 (30.9%)|
|2||Closed with monetary relief||4||4 (100%)||0 (0%)|
|3||Closed with non-monetary relief||4||3 (75%)||0 (0%)|
|4||Closed||3||3 (100%)||1 (33.3%)|
|5||Closed without relief||3||3 (100%)||1 (33.3%)|
|6||Closed with relief||1||1 (100%)||0 (0%)|