Franklin Collection Service, Inc.

Report Card
B
Overall Grade
B-
Debt Collection Grade
Franklin Collection Service, Inc. is rated overall in the top 75 percentile (out of 100) based on 111 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer19.8%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Franklin Collection Service, Inc. logo

Grade Summary

Overall, Franklin Collection Service, Inc. received a grade of "B" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Franklin Collection Service, and Inc. is rated "B-" in Debt Collection. Click on any of the financial products to see how Franklin Collection Service, Inc. compares.

Overview

Franklin Collection Service, Inc. has received 111 consumer complaints since July, 2013 – more than 92% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Franklin Collection Service, Inc. meets the 60-day response deadline more frequently than 96.5% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 19.8% of customers dispute Franklin Collection Service, Inc.'s response to complaints — worse than 55.8% of other companies.

Most of Franklin Collection Service, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Franklin Collection Service, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed23
2Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed19
3Debt collectionCont'd attempts collect debt not owed13
4Debt collectionOther (phone, health club, etc.)Disclosure verification of debt11
5Debt collectionMedicalCont'd attempts collect debt not owed7
6Debt collectionMedicalCont'd attempts collect debt not owed6
7Debt collectionOther (phone, health club, etc.)Communication tactics5
8Debt collectionCommunication tactics5
9Debt collectionOther (phone, health club, etc.)False statements or representation4
10Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed3
Responses From Franklin Collection Service, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation134134 (100%)25 (18.7%)
2Closed with monetary relief22 (100%)0 (0%)
3Closed22 (100%)1 (50%)
Complaints over the Past Year