Grades are also broken down by the financial products offered be each institution. Franklin Credit Management is rated "C+" in Mortgages. Click on any of the financial products to see how Franklin Credit Management compares.
Franklin Credit Management has received 68 consumer complaints since March, 2012 – more than 89% of other banks.
Of those complaints, 91.2% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Franklin Credit Management meets the 60-day response deadline less frequently than 77.6% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 14.7% of customers dispute Franklin Credit Management's response to complaints — better than 67% of other companies.
Most of Franklin Credit Management's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Other mortgage||Loan modification,collection,foreclosure||23|
|2||Mortgage||Other mortgage||Loan servicing, payments, escrow account||6|
|3||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||6|
|4||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||5|
|5||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||5|
|6||Mortgage||Conventional adjustable mortgage (ARM)||Settlement process and costs||4|
|7||Mortgage||Conventional adjustable mortgage (ARM)||Loan servicing, payments, escrow account||3|
|8||Mortgage||Home equity loan or line of credit||Loan modification,collection,foreclosure||2|
|9||Debt collection||Mortgage||Cont'd attempts collect debt not owed||2|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||73||69 (94.5%)||11 (15.1%)|
|2||Untimely response||2||0 (0%)||0 (0%)|