Franklin Credit Management

Report Card
C
Overall Grade
C+
Mortgages Grade
Franklin Credit Management is rated overall in the bottom 34 percentile (out of 100) based on 68 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner91.2%
Resolutions Disputed by Customer14.7%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Franklin Credit Management logo

Grade Summary

Overall, Franklin Credit Management received a grade of "C" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Franklin Credit Management is rated "C+" in Mortgages. Click on any of the financial products to see how Franklin Credit Management compares.

Overview

Franklin Credit Management has received 68 consumer complaints since March, 2012 – more than 89% of other banks.

Of those complaints, 91.2% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Franklin Credit Management meets the 60-day response deadline less frequently than 77.6% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 14.7% of customers dispute Franklin Credit Management's response to complaints — better than 67% of other companies.

Most of Franklin Credit Management's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."

Complaints by Product
Complaints by State
Complaints Against Franklin Credit Management
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageOther mortgageLoan modification,collection,foreclosure23
2MortgageOther mortgageLoan servicing, payments, escrow account6
3MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure6
4MortgageConventional fixed mortgageLoan servicing, payments, escrow account5
5MortgageConventional fixed mortgageLoan modification,collection,foreclosure5
6MortgageConventional adjustable mortgage (ARM)Settlement process and costs4
7MortgageConventional adjustable mortgage (ARM)Loan servicing, payments, escrow account3
8MortgageHome equity loan or line of creditLoan modification,collection,foreclosure2
9Debt collectionMortgageCont'd attempts collect debt not owed2
10MortgageOther mortgageOther2
Responses From Franklin Credit Management
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation7369 (94.5%)11 (15.1%)
2Untimely response20 (0%)0 (0%)
Complaints over the Past Year