Freedom Mortgage

Report Card
B-
Overall Grade
B
Mortgages Grade
Freedom Mortgage is rated overall in the top 58 percentile (out of 100) based on 234 customer complaints.

Statistics

Complaints Currently In-Progress5
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.1%
Resolutions Disputed by Customer17.5%
Average Time Until Resolution26 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Freedom Mortgage logo

Grade Summary

Overall, Freedom Mortgage received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Freedom Mortgage is rated "B" in Mortgages. Click on any of the financial products to see how Freedom Mortgage compares.

Overview

Freedom Mortgage has received 234 consumer complaints since March, 2012 – more than 95% of other banks.

Of those complaints, 99.1% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Freedom Mortgage meets the 60-day response deadline more frequently than 54.6% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 17.5% of customers dispute Freedom Mortgage's response to complaints — better than 55.5% of other companies.

Most of Freedom Mortgage's customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."

Complaints by Product
Complaints by State
Complaints Against Freedom Mortgage
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageFHA mortgageLoan servicing, payments, escrow account62
2MortgageConventional fixed mortgageLoan servicing, payments, escrow account48
3MortgageVA mortgageLoan servicing, payments, escrow account35
4MortgageOther mortgageLoan modification,collection,foreclosure34
5MortgageOther mortgageLoan servicing, payments, escrow account34
6MortgageFHA mortgageLoan modification,collection,foreclosure13
7MortgageVA mortgageSettlement process and costs8
8MortgageFHA mortgageSettlement process and costs8
9MortgageFHA mortgageApplication, originator, mortgage broker7
10MortgageConventional fixed mortgageCredit decision / Underwriting7
Responses From Freedom Mortgage
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation294292 (99.3%)53 (18%)
2Closed with non-monetary relief55 (100%)0 (0%)
3Closed with monetary relief44 (100%)0 (0%)
4Closed22 (100%)0 (0%)
5In progress22 (100%)0 (0%)
Complaints over the Past Year