Grades are also broken down by the financial products offered be each institution. Freedom Mortgage is rated "B" in Mortgages. Click on any of the financial products to see how Freedom Mortgage compares.
Freedom Mortgage has received 234 consumer complaints since March, 2012 – more than 95% of other banks.
Of those complaints, 99.1% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Freedom Mortgage meets the 60-day response deadline more frequently than 54.6% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 17.5% of customers dispute Freedom Mortgage's response to complaints — better than 55.5% of other companies.
Most of Freedom Mortgage's customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||FHA mortgage||Loan servicing, payments, escrow account||62|
|2||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||48|
|3||Mortgage||VA mortgage||Loan servicing, payments, escrow account||35|
|4||Mortgage||Other mortgage||Loan modification,collection,foreclosure||34|
|5||Mortgage||Other mortgage||Loan servicing, payments, escrow account||34|
|6||Mortgage||FHA mortgage||Loan modification,collection,foreclosure||13|
|7||Mortgage||VA mortgage||Settlement process and costs||8|
|8||Mortgage||FHA mortgage||Settlement process and costs||8|
|9||Mortgage||FHA mortgage||Application, originator, mortgage broker||7|
|10||Mortgage||Conventional fixed mortgage||Credit decision / Underwriting||7|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||294||292 (99.3%)||53 (18%)|
|2||Closed with non-monetary relief||5||5 (100%)||0 (0%)|
|3||Closed with monetary relief||4||4 (100%)||0 (0%)|
|4||Closed||2||2 (100%)||0 (0%)|
|5||In progress||2||2 (100%)||0 (0%)|