Freedom Mortgage BankRank.org
|Number of Complaints||1,709 (3 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||4.8%|
|Complaints Resolved in Customer's Favor||99.6%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Freedom Mortgage Company is ranked 316th out of 3,688 banks. That puts Freedom Mortgage in the bottom 24th percentile and gives them an overall grade of "D". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 1,709 complaints against Freedom Mortgage and 1,058,614 complaints total.
Of the 1,709 complaints again Freedom Mortgage, there have been 694 in the passed 18 months. Of those 694 complaints, 99.6% have been resolved in the customers favor, 4.8% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Freedom Mortgage Company is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Credit Reporting and Debt Collection.
Freedom Mortgage Company is rated "C+" in Mortgage.
Click here to see Complete Freedom Mortgage Report Card »
Below is the list of the top 10 complaint reasons against Freedom Mortgage Company. Click here to see all complaints against Freedom Mortgage.
|1||Mortgage||Conventional home mortgage||Trouble during payment process||177|
|2||Mortgage||FHA mortgage||Trouble during payment process||81|
|3||Mortgage||VA mortgage||Trouble during payment process||72|
|4||Mortgage||FHA mortgage||Struggling to pay mortgage||47|
|5||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||34|
|6||Mortgage||Other type of mortgage||Trouble during payment process||30|
|7||Mortgage||Conventional home mortgage||Struggling to pay mortgage||26|
|8||Credit reporting||Credit reporting||Incorrect information on your report||25|
|9||Mortgage||VA mortgage||Struggling to pay mortgage||17|
|10||Mortgage||Conventional home mortgage||Applying for a mortgage or refinancing an existing mortgage||15|