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Freedom Mortgage Company — Overview
D Overall
Freedom Mortgage Company is rated overall in the bottom 25th percentile based on 1,709 customer complaints.

Statistics

Number of Complaints1,709 (3 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer4.8%
Complaints Resolved in Customer's Favor99.6%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
25th
percentile

Contact Information

Not Available

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Freedom Mortgage Company — Summary

Freedom Mortgage Company is ranked 316th out of 3,688 banks. That puts Freedom Mortgage in the bottom 24th percentile and gives them an overall grade of "D". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 1,709 complaints against Freedom Mortgage and 1,058,614 complaints total.

Of the 1,709 complaints again Freedom Mortgage, there have been 694 in the passed 18 months. Of those 694 complaints, 99.6% have been resolved in the customers favor, 4.8% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Freedom Mortgage Company is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Credit Reporting and Debt Collection.

Freedom Mortgage Company is rated "C+" in Mortgage.

Click here to see Complete Freedom Mortgage Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Freedom Mortgage Company. Click here to see all complaints against Freedom Mortgage.

# Product Sub-Product Issue Count
1 Mortgage Conventional home mortgage Trouble during payment process 177
2 Mortgage FHA mortgage Trouble during payment process 81
3 Mortgage VA mortgage Trouble during payment process 72
4 Mortgage FHA mortgage Struggling to pay mortgage 47
5 Mortgage Conventional fixed mortgage Loan servicing, payments, escrow account 34
6 Mortgage Other type of mortgage Trouble during payment process 30
7 Mortgage Conventional home mortgage Struggling to pay mortgage 26
8 Credit reporting Credit reporting Incorrect information on your report 25
9 Mortgage VA mortgage Struggling to pay mortgage 17
10 Mortgage Conventional home mortgage Applying for a mortgage or refinancing an existing mortgage 15
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/freedom-mortgage-company